Easter Seals Jobs

Job Description

Siebel CRM is at the core of the Oracle’s strategic industry solutions. Oracle’s next generation Digital Business Experience solution is driving transformational changes in how communications and media service providers will interact, engage and support their customers. We are looking to hire a Senior/Principal Product Manager to join our Siebel Industry Product Management Team. In this role you will be expected to define the product strategy, product and solution requirements, architecture, use cases, as well as build / own the concept to cash to care solutions roadmap for both consumer and enterprise segments. You will work closely with multiple product and engineering teams spanning CRM, Customer Data Management, Commerce, Orchestration, Inventory Management and Billing Applications. In this role you will be responsible for driving our Siebel CRM Industry strategy working with Oracle Global Industry Units.

The candidate should have demonstrated ability to think strategically about business, create technical architecture solutions around customer objectives in complex situations, developing and driving CRM and CX industry solutions for the communications industry..

Role & Responsibilities:

The candidate will drive the conversations with existing and new customers around their B/OSS evolution strategy, implementation details, challenges, pain-points, etc. and gather requirements to create a complete solution experience by utilizing Siebel CRM, OSM, BRM, and Oracle CX products. The Industry PM for the concept-to-cash-to-care solution will be a key member of the product management team, and your roles and responsibility will require to you to

• Define the Omni-Channel CRM solution for the Communications and Media Industry

• Gather customer and market requirements, create solution level BRDs and PRDs with use cases

• Develop and manage the functional solution architecture

• Build roadmap by gaining alignment/commitment across all teams

• Experience in building world-class user experience

• Write user journey, epics, user stories with user interface and acceptance criteria

• Identifies dependencies and work across peer teams to prioritize the work

• Work with the engineering teams to build and manage product releases including PSR, security guidelines, test plan, localization, accessibility etc.

• Support peer teams in building go-to-market strategy

• Support existing customers by prioritizing/fixing bugs/gaps

Key Qualifications:

• 8+ years of experience as a product manager building enterprise products.

• CRM, CX and Communications Industry domain knowledge is a must

• Experience of one or more Siebel CRM concept-to-cash-to-care Telco implementation in a functional architect role. Experience with Oracle RODOD implementation would be preferred.

• Experience with TM Forum ODA framework and TMF Open APIs is preferred.

• Experience creating product roadmaps, driving the product vision, defining go-to-market strategy, and leading design discussions.

• Proven ability to collaborate successfully across marketing, sales, pre-sales, and product development organization

• Ability to independently lead customer interactions and build meaningful relationships with customers.

Career Level - IC5

Responsibilities

• Define the Omni-Channel CRM solution for the Communications and Media Industry

• Gather customer and market requirements, create solution level BRDs and PRDs with use cases

• Develop and manage the functional solution architecture

• Build roadmap by gaining alignment/commitment across all teams

• Work with UX team to build world class user experience

• Write user journey, epics, user stories with acceptance criteria

• Identifies dependencies and work across peer teams to prioritize the work

• Work with the engineering teams to build and manage product releases including PSR, security guidelines, test plan, localization, accessibility etc.

• Support peer teams in building go-to-market strategy

• Support existing customers by prioritizing/fixing bugs/gaps

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