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Platform Operations & Application Support Engineer - Director - Infrastructure Production Management & Reliability Engineering Profile Description

We’re seeking someone to join our team as (Director) Platform Operation & Application Support Engineer to work with our cross-functional team and join our WM Platform Operation L2, who will troubleshoot platform issues/outages and code (scripting), as well as participate in a variety of architecture and design discussions. The ideal candidate is a self-motivated and collaborative team player committed to delivering solutions and has the ability to work with minimal supervision.

WM_Technology

Wealth Management Technology is responsible for the design, development, delivery, and support of the technical solutions behind the products and services used by the Morgan Stanley Wealth Management Business. Practice areas include: Analytics, Intelligence, & Data Technology (AIDT), Client Platforms, Core Technology Services (CTS), Financial Advisor Platforms, Global Banking Technology (GBT), Investment Solutions Technology (IST), Institutional Wealth and Corporate Solutions Technology (IWCST), Technology Delivery Management (TDM), User Experience (UX), and the CAO team.

Core Platform Services Core Platform Services is responsible for driving Resiliency, Automation, Performance, Stability, and Efficiency across Wealth Management Technology. Infrastructure Production Management & Reliability Engineering This is Director position that maintains the stability and reliability of the organization's infrastructure systems, ensuring optimal performance and availability to support business operations. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

At Morgan Stanley India, we support the Firm’s global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firm’s infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there’s ample opportunity to move across the businesses for those who show passion and grit in their work.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What you’ll do in the role: •Operational Performance & Stability: Ensure that the in-scope applications/platforms are meeting performance and stability requirements. Managing Major Incidents to Mitigation/Resolution. •Incident and Problem Management:Performs Post-Incident Reviews of all Major Incidents and determining Action Items required to avoid similar issues/minimize downtime for future Incidents. •Monitors and Metrics: Ensure that assigned applications/platforms have the appropriate monitoring and metrics in place to appropriately measure performance and stability. •Identify Functional and Non-Functional Improvements •Release Planning & Coordination •Operational Readiness: Ensures that applications/platforms are Operationally ready for Production. This includes an Annual Review of all SOPs/Knowledge Articles.Prudence and diligence around troubleshooting and resolving issues while mitigating recurrence with short- and long-term solutions and fixes. •Candidate is expected to be responsible for managing their own projects, project execution and day-to-day duties within the team. •Organized with the ability to prioritize tasks accurately and efficiently. What you’ll bring to the role: • At least 4 years’ relevant experience would generally be expected to find the skills required for this role •Application Support Experience •Linux Administrator Experience i.e. Strong knowledge of Linux/Unix. •Development experience with Python or Shell-Scripting. •hands-on experience on Kubernetes and CaaS platform orchestration systems such as Kubernetes-OpenShift, troubleshoot, scaling and other operations task. •Handson experience in Kafka and Zookeeper •Experience with Azure Cloud or other Cloud technology. •Experience working / troubleshooting any API Gateway (preferred APIGEE) •Experience with configuring and managing high-availability systems. •Experience with networking, security & application load balancing. •Strong problem management, troubleshooting and analytical skills. •Experience in troubleshooting within enterprise environments. •Diagnosing and addressing performance issues using performance monitors, custom scripts and various tuning techniques. •Ability to work well as a team and as an individual with minimal supervision. •Strong communication and interpersonal skills What you can expect from Morgan Stanley We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

Job: *Other

Title: *Platform Operations & Application Support Engineer - Director - Infrastructure Production Management & Reliability Engineering *

Location: Non-Japan Asia-India-Karnataka-Bengaluru

Requisition ID: 3264230