Job Information
Eurofins Information Security Analyst- ITSM in Bengaluru, India
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.
Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.
The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture, and we offer fulfilling careers.
Position : Information Security Analyst (Service Delivery Management, Metrics & Onboardings)
REPORTING TO: Lead Consultant – Security Integration, Engagement & Metrics
REPORTING LOCATION: Costa Rica
WORKING LOCATION: India
SUMMARY OF ROLE AND OBJECTIVES:
The Information Security ITSM Consultant is a detail-oriented and experienced IT Service Management (ITSM) Specialist to oversee and improve our Incident, Change, and Problem Management processes. The ideal candidate will ensure smooth IT operations, minimize service disruptions, and enhance process maturity in alignment with ITIL best practices. This position plays a critical role in ensuring service management practices are followed in the Information Security organisation.
ROLE & OBJECTIVES:
Specific Assignments:
The main responsibilities are:
Incident Management:
Coordinate and lead the resolution of high-priority incidents, ensuring minimal downtime and effective communication with stakeholders.
Monitor and analyze incident trends to identify recurring issues and potential risks.
Ensure that incidents are recorded, classified, and resolved within agreed service levels (SLAs).
Act as the primary escalation point for major incidents and manage incident communications to business leaders and impacted users.
Change Management:
Oversee the IT Change Management process, ensuring all changes are properly assessed, approved, implemented, and reviewed.
Conduct impact assessments, risk analysis, and readiness checks for changes.
Chair Change Advisory Board (CAB) meetings to facilitate discussion and decision-making for change requests.
Ensure post-implementation reviews are conducted to evaluate change outcomes and identify improvement areas.
Problem Management:
Develop and manage Problem Management processes to prevent incident recurrence.
Collaborate with technical teams to implement long-term corrective actions.
Maintain and update the Known Error Database (KEDB) to improve resolution time for future incidents.
Other Assignments:
Provide train to the organization members that are key actors in ITSM processes.
Organizing and Leading ITSM sessions including incident review, problem resolution and change management.
Support the Management in day-to-day activities.
QUALIFICATIONS AND EXPERIENCE REQUIRED:
Minimum of 2 years of experience in an ITSM role (Change, Incident and Problem management) working with operational and level decision makers. Deep knowledge in IT Service Management tools.
Required
3+ years of experience in IT Service Management or a similar role, with hands-on responsibility for Incident, Change, and Problem Management.
ITIL Foundation Certification is required; ITIL Intermediate or Expert Level certifications are preferred.
Personal profile
Strong understanding of ITIL processes and frameworks.
Experience with ITSM tools like ServiceNow, Jira Service Management, BMC Remedy, etc.
Excellent communication skills with the ability to manage stakeholder expectations and escalate issues as needed.
Analytical mindset with problem-solving skills to identify root causes and implement effective resolutions.
Ability to facilitate cross-functional collaboration in a global IT environment.
Eager to learn and continuously develop personal and technical capabilities.
Education required:
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Languages: fluent English.
