Job Information
AON IND IT Specialist in Bengaluru, India
Job Title- IT Support Specialist
Position type- Full Time
Work Location- Bangalore, Whitefield
Working style- Hybrid
Cab Facility- Yes
Shift Time -Rotational Shift
People Manager role: No
Required education and certifications critical for the role-
A bachelor’s degree in technology stream and more than 1 year of experience working in Application support roles or similar competency.
Required years of experience –
3-5 years of relevant experience
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
INFORMATION ABOUT THE BUSINESS
As part of scaling technology talent within Aon IT Scale team is application development practice which cuts across multiple different solution lines.
GENERAL DESCRIPTION OF ROLE:
As a Support Specialist you will be responsible for providing technical support and troubleshooting assistance to users of our proprietary applications. You will work closely with our development team to identify and resolve issues. The ideal candidate will have excellent communication skills, a strong attention to detail, critical thinking skills and the ability to thrive in a fast-paced environment.
JOB RESPONSIBILITIES
The team this role supports is a collection of business subject matter experts, analysts, data scientists, data engineers, developers and actuaries. Demonstrated competencies in this role may lead to further growth opportunities in the areas of application development, data engineering or data analysis. Collaborate with developers to escalate and resolve complex technical issues
SKILLS/COMPETENCIES REQUIRED
Provide first and second-level technical support for applications via phone, email or ticketing system
Diagnose and troubleshoot issues reported by end users, ensuring timely resolution and minimal disruption to business operations
Monitor system performance
Participate in testing and quality assurance activities
Maintain a thorough understanding of our applications
Must-Have Qualifications:
Strong analytical and problem solving skills
Excellent communication and interpersonal skills
Attention to detail
Willingness to work during non-standard business hours for a 24-hour support role
Nice-To-Have Qualifications:
Moderate experience or demonstrated interest in applying skills needed for application development, data engineering or data analyst roles
HOW WE SUPPORT OUR COLLEAGUES
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.
#LI-SN1
2553448
Job Title- IT Support Specialist
Position type- Full Time
Work Location- Bangalore, Whitefield
Working style- Hybrid
Cab Facility- Yes
Shift Time -Rotational Shift
People Manager role: No
Required education and certifications critical for the role-
A bachelor’s degree in technology stream and more than 1 year of experience working in Application support roles or similar competency.
Required years of experience –
3-5 years of relevant experience
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
INFORMATION ABOUT THE BUSINESS
As part of scaling technology talent within Aon IT Scale team is application development practice which cuts across multiple different solution lines.
GENERAL DESCRIPTION OF ROLE:
As a Support Specialist you will be responsible for providing technical support and troubleshooting assistance to users of our proprietary applications. You will work closely with our development team to identify and resolve issues. The ideal candidate will have excellent communication skills, a strong attention to detail, critical thinking skills and the ability to thrive in a fast-paced environment.
JOB RESPONSIBILITIES
The team this role supports is a collection of business subject matter experts, analysts, data scientists, data engineers, developers and actuaries. Demonstrated competencies in this role may lead to further growth opportunities in the areas of application development, data engineering or data analysis. Collaborate with developers to escalate and resolve complex technical issues
SKILLS/COMPETENCIES REQUIRED
Provide first and second-level technical support for applications via phone, email or ticketing system
Diagnose and troubleshoot issues reported by end users, ensuring timely resolution and minimal disruption to business operations
Monitor system performance
Participate in testing and quality assurance activities
Maintain a thorough understanding of our applications
Must-Have Qualifications:
Strong analytical and problem solving skills
Excellent communication and interpersonal skills
Attention to detail
Willingness to work during non-standard business hours for a 24-hour support role
Nice-To-Have Qualifications:
Moderate experience or demonstrated interest in applying skills needed for application development, data engineering or data analyst roles
HOW WE SUPPORT OUR COLLEAGUES
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.
#LI-SN1
