Job Information
COCC Information Technology Services (ITS) - Functional Analyst in Bend, Oregon
Information Technology Services (ITS) - Functional Analyst
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Position Details
Position Information
Position Title Information Technology Services (ITS) - Functional Analyst
Classification Title Administrator
Position Number B1113PD
Grade Level P2
Starting Wage/Salary $65,000-$78,000 annually with exceptional benefits
Close Date 09/22/2024
Position Type/Employee Class Administrative
Faculty Status Not applicable
FTE 1.0
Contract Months 12.0
Overtime Eligible Exempt
Location Bend
Hybrid Remote Work Eligible? Yes but no COCC position is fully remote. Hybrid/Remote possibilities to be determined by the supervisor/department and discussed during interview process.
Exceptional COCC Benefits Summary
CLICK HERE TO VIEW BENEFITS & PERKS
Primary Purpose
The ITS Functional Analyst serves as one of the College’s employee information, process and functional/technical analysts. The ITS Functional Analyst performs a range of duties, including data analysis, system configuration, reporting, troubleshooting, and training for multiple College’s software applications. Equally as important, this position works directly with stakeholders from all COCC departments to coordinate the holistic approach to new technology solutions in college operations.
Essential Duties and Responsibilities
Functional Analysis Activities:
Serve as the functional/technical analyst for College software applications assigned, including data analysis, system configurations, reporting, troubleshooting, workflows and user access
Analyze and identify process improvements to College software applications assigned including:
Implement functionality not currently utilized, testing to ensure functional, performance and quality requirements are met
Standardize data management and workflows
Schedule and prioritize updates/upgrades with end users and ITS
Review application/system upgrades, release documentation, engage in technical forums and use other resources to gain awareness and knowledge of technical issues, changes and updates
Ensure data accuracy, integrity, and security of all supported software applications
Develop documentation, training material and conduct staff training for assigned applications
Project Management Activities
Plan, implement, monitor and provide on-going support of software applications.
Work with key stakeholders to meet project objectives and timelines.
Serve as liaison between vendors and appropriate College employees.
Act as end-user subject matter expertise and provide training as appropriate.
Marginal Job Functions
Participate in College committees and task forces.
Participate in appropriate professional development opportunities and organizations.
Department Specific
Knowledge, Skills, and Abilities
Individuals must possess the following knowledge, skills and abilities or be able to explain and demonstrate they can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.
The position requires solid technical aptitude, an understanding of the business supported by the software solution(s), report-writing methodologies, and process improvement principles. Experience from a user perspective, having good customer service and communication skills, and the ability to triage and follow-up on open issues is highly preferred. Patience with a diversity of user skill levels and determination to resolve issues in a timely manner are essential qualities.
Ability to quickly gain solid technical and functional knowledge of a broad set of software applications to support end users.
Knowledge of and experience with project management principles, concepts and best practice strategies for technology implementations.
Ability to effectively problem-solve issues that affect multiple departments, bringing stakeholders to a reasonable consensus.
Ability to effectively communicate, both verbally and in writing, technical issues with both end users and technical staff.
Ability to identify process workflow problems, analyze results and create resolutions using appropriate resources.
Ability to design and deliver technical training, documentation, and presentations.
Ability to be a self-starter, work collaboratively, be highly motivated and possess good judgment in identifying issues, stakeholders and priorities.
Ability to create requirements documentation and functional specifications.
Ability to research, analyze, and interpret technical documentation and resources.
Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
Ergonomic Requirements
Working hours are regular generally Monday through Friday. Additional hours or schedule changes may be required based on work requirements. Work is performed in an office setting, mostly sitting with frequent computer use. All individuals are required to be able to perform the essential functions with or without reasonable accommodation.
Minimum Requirements
Education:
- Bachelor’s degree in business, education, computer science, or related field.
Experience:
Three years of similar/relevant work experience in any combination of the following:
Project management or coordination
Functional or business analysis
Data analysis, reporting, and workflow development
Supporting users on business-related systems
Equivalency Statement
The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify by responding to the supplemental question presented during the application process.
Preferred Qualifications
Experience:
Higher education experience
Experience with Ellucian’s (Banner)
Relational database query, design, or development
EEO Statement
The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.
This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.
In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.
