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JOB REQUIREMENTS: Aftermarket Sales Supervisor - 996 DESCRIPTION/RESPONSIBILITIES: Summary The Aftermarket Sales Supervisor is r esponsible for managing (coaching, training, developing, task prioritization) the Component Sales & Estimating Team and has accountability for the team\'s overall performance and results. Executes and is accountable for departmental goals, strategies, metrics, continuous improvement opportunities and efforts, as well as our customer relationships and experiences. Proactively manages the customer experience to drive growth, achieve sales and margin targets while supporting organizational sales objectives. Principle Duties and Responsibilities * Promote the Fairbanks Morse Defense culture by exemplifying and coaching our core values: Integrity, Teamwork, and Velocity * Provide coaching, development, and supervision of direct reports including overseeing daily activities and managing / driving performance to ensure performance is maximized. * Interface with cross-functional team to address customer requests while creating and maintaining positive working relationships with internal & external customers * Ensure accuracy of system data (Oracle, Salesforce), * Provide technical guidance to the Aftermarket Sales team, and/or customers * Optimize department metrics and standardization of reporting * Monitor and report on team metrics i.e., customer satisfaction, response times (internal and external), workload, quotes conversion rates, orders, on-time delivery, quality and other metrics that drive greater efficiency and sales * Manage daily customer requests for timely completion. * Monitor minimum margin standards by project and take action on deviations * Develop winning sales strategy through collaboration with Service, Operations, and Pricing, and be capable of justifying decision making to leadership * Accept orders, maintain customer records, and complete required documentation. Identify and qualify prospective customers. Review contracts including terms & conditions and special requirements (LOC, Packaging, Certifications) * Communicate and maintain team expectations for customer responsiveness * Manage the Customer Relationship Management (CRM) process and tools used by Aftermarket Sales team to document activities in CRM * Support continuous improvement; implement initiatives to improve process efficiencies This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Fairbanks Morse Defense. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity ***** OTHER EXPERIENCE AND QUALIFICATIONS: Qualifications and Educational Requirements * Bachelor\'s degree in business or technical field or equivalent experience preferred * Minimum of five years of estimation / quoting, customer service or management experience * Minimum of two years of leadership or direct supervisory experience * Excellent communication (oral and written), interpersonal, and presentation skills. * Excellent decision-making skills and ability to review, analyze, and interpret data / metrics to ensure team performance / metrics and organizational targets are being met * Must have an entrepreneurial aptitude, be professional, customer focused, enthusiastic, and driven for results * Proficiency in MS Office (Word, PPT, and Outlook) and excellent Excel skills * Experience working with an ERP system required (ORACLE preferred) * Financial acumen with the ability to demonstrate sound judgment with financial decisions * Ability to read and interpret government Request for Quotes (RFQ)/Solicitations * Experience interpreting contracts * Proven track record developing and maintaining customer relationships * Excellent ability to collaborate and effectively partner with all organizational levels and external customers * Ability to manage multiple assignments simultaneously while working independently * Travel 10-15% (domestic and international - to Service Centers and customer sites ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=08313dca073b4d0eb19e73b9f6ec2235 Other: Applicants ONLY to apply via URL link provided!