Easter Seals Jobs

Job Title

ServiceNow BSA

Top Skills Details

• Business Systems Analysis (requirements gathering, user story creation, UAT, scrum/sprint/agile methodology) working with dev teams and ensuring the business requirements are translated into strong technical and functional requirements.

• HR Domain OR Enterprise Backoffice Systems experience is very helpful as these resources will understand how these systems help the business groups/customers and how the requirements are translated from one group to another.

• Vendor management, stakeholder management, scheduling and communicating with your project management. This is a program, so there are many moving pieces/many projects going on at the same time. This will require some one to be able to work autonomously, however if they need support, they need to be proactive in order to not have issues bottleneck other, adjacent, work streams. Working with the Systems Integrator and the internal Stakeholders

Description:

One of our large telecommunications clients is experiencing growth across a number of programs in their HR Digital Portfolio. This role be working heavily to Scope, Integrate and Stand Up ServiceNow as their Enterprise Service Ticket Management System. It will touch the whole company, and everyone uses it to communicate and request work from all of our enterprise teams for operations support activities and tasks. Will work with a lead FTE BSA. Need to be very well versed in BSA functions, experience in Backoffice enterprise systems like ServiceNow. Will need to understand some of the complexities they'll deal with because there are many stakeholders involved, multiple teams, typical complex projects. They will also work with our systems integrator, who will help with the technical work. Engineering Ops experience would make sense.

EVP

Long term program. Very stable work, will be very dynamic.

Work Environment

Enterprise Backoffice Systems, HR, Digital Transformation

Business Challenge

Enhancing functionality across a number of services HR provides the enterprise, which will produce efficiencies and reduce delays, or human engagement, reliability on system synergies, resulting in saving money.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.