Job Information
Amazon Product Manager, Removals Associate Experience in Bellevue, Washington
Description
At Amazon Worldwide Returns & ReCommerce, WW RR), we aspire to zero: zero cost of returns, zero waste, and zero defects.
We are an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WW RR includes business, product, program, operational, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
Every year, Amazon processes and removes hundreds of millions of damaged and overstock items from its fulfillment centers and reverse fulfills these items to Sellers, Vendors, Liquidators, Charities, and Recyclers. Our team delivers products, features, and programs that reduce removal costs, improve removal performance, eradicate defects, and reduce warehouse fullness.
In this role, you will build and own the product and program roadmap to drive improved removals associate experience. You will be the voice of associates, developing new tools and sharpening existing ones to make the every day work experience of thousands of associates WW better. You will work directly with software developers, program managers, as well as operations, transportation, accounting, tax, and legal partners to author requirements documents. This is an exciting opportunity for someone entrepreneurial, customer-obsessed, and comfortable with ambiguity to make a direct and measurable impact.
Key job responsibilities
Draft and collect business requirements
Interview stakeholders and customers, analyzing complex anecdotal and raw data to make decisions
Author PRFAQs for future 'Think Big' ideas in order to get funding
Deliver minimal viable products (MVPs) in an agile, iterative way that enables Amazon to test and learn
Deliver requirements, products, and features on tight timelines
Interacting with stakeholders at multiple levels and in multiple locations, and working with business, product, data science, tech, program, and Operations teams to define and deliver solutions.
Understands customer (internal and external) needs, defining clear project plans, and executing to high expectations in a fast-paced environment.
Defining a data-driven product vision, developing business cases and requirements, and prioritizing competing opportunities.
Working directly with engineering to build exceptional products.
Anticipate bottlenecks, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.
Comfortably collaborate with global stakeholders in other regions to define requirements that support international use cases.
Have exceptional written and verbal communication skills, with the ability to communicate accurately, crisply, and comfortably in various settings
Be highly vocally self-critical, able to understand their opportunities for growth and deliver on feedback independently and fully
A day in the life
Meeting with engineers and discussing new products and features
Interviewing associates for anecdotal data or feedback
Gathering requirements from tax, accounting, compliance, operations, program, and business stakeholders, and then making critical prioritization decisions based on those requirements
Conducting surveys, doing market segment research or customer interviews, or visiting sites to understand your customer better
Writing documents to build support from your stakeholders and leaders
Modeling financials to quantify the impacts of your products
Dreaming up new big ideas and brainstorming with colleagues
About the team
We are the WW Removals team, part of the Worldwide Returns & ReCommerce (WW RR) organization at Amazon.
WW RR owns WW reverse logistics for Amazon, beginning with alternatives to returns; returns customer experience and transportation; recovery and recommerce channels (e.g. Amazon Warehouse, Liquidations, and Donations, as well as Seller-facing recovery programs); ReLo Ops; customer returns evaluations tools and programs; and finally, removals tools and programs.
WW RR's vision is to set the global standard for excellence in reverse logistics, and build a future that prioritizes customers, the planet, and our pursuit of zero costs, zero defects, and zero waste.
Basic Qualifications
Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services
3+ years of product management experience
Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization
Experience developing operational processes and technologies
Experience in balancing conflicting priorities dealing with ambiguity
Experience managing technical products or online services
Experience performing financial or other quantitative analyses
Preferred Qualifications
Experience with Six Sigma tools and Lean techniques
Experience working with large-scale data mining and reporting tools (i.e. SQL, MSAccess, Tableau, Essbase or Cognos)
5+ years of product management experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,700/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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