Job Information
Securitas Security Services USA, Inc. Instructional Designer in Bellevue, Washington
Position:
Instructional Designer
Datacenter Physical Security (DCPS)
Reports to:
Regional Training and Development Manager
Location:
Bellevue, WA
FLSA:
Exempt
Salary:
DOE
SUMMARY:
The Instructional Designer is a key member of the Training team, responsible for developing and maintaining the eLearning program, multimedia training, and curriculum using a variety of tools, adult learning strategies, and experiential learning opportunities for a diverse audience within the Datacenter Physical Security program.
The Instructional Designer is the Subject Matter Expert (SME) on training creation and administration, and works to expand the Training program by developing a dynamic, comprehensive, and effective programs to navigate geographic and staffing challenges. The Instructional Designer creates scenario-based eLearning, training videos, topic-specific training, and train-the-trainer materials to support a wide range of content areas and training formats. They also support annual training content reviews, including updating content and redesigning training formats.
ESSENTIAL FUNCTIONS:
Conducts needs assessments to determine training objectives, instructional strategies, project scope, workflow, roles, and timelines, and to guide future training development.
Synthesizes anecdotal and quantitative data obtained from training sessions, analysis, observations, and audit findings to determine gaps in training materials and propose new content.
Creates eLearn training, including designing storyboards with scripting, branched scenarios, integration of multimedia, and assessment using software and web environments.
Creates video-based trainings, including storyboard and scripting for domestic and international learners.
Validates training objectives and designs, pilots, and launches new curriculum, making updates to content as needed based on analysis.
Designs instructor-led materials, including facilitator and participant guides, PowerPoints, training plans, classroom activities, and train-the-trainer materials.
Reviews, edits, and redesigns existing curriculum as needed to support annual document review calendar.
Proactively introduces new training tools and concepts into the training and development process, including interactive video and audio.
Develops and updates training materials, such as job aids, quick reference guides, system guides, assessments, and manuals based on standard operating procedures.
Employs project management skills and tools to design and implement training, manage project teams, and effectively prioritize multiple projects with competing deadlines and diverse contributors.
Develops collaborative relationships with stakeholders and works closely with subject matter experts to gain project buy-in, develop content, and identify site-based training needs.
Projects a professional, service-oriented attitude; has a positive mindset, is approachable, reliable, and is a natural problem-solver.
Represents cross-functional teams in systems implementation at an enterprise level.
Performs communication and administrative tasks, such as drafting training release notifications, acting as backup for on- and off-boarding tasks, and maintaining training materials in SharePoint.
15.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
All assigned duties or takes are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, employees are required to know and follow safe work practices and t be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainly or lack of knowledge of company policies and procedures, employees are required to request clarification or explanation from superiors or authorized company representatives.
MINIMUM QUALIFICATIONS AT ENTRY:
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
MINIMUM HIRING STANDARDS:
Must be at least 18 years of age.
Must have a reliable means of communication, such as cell phone.
Must have a reliable means of transportation (public or private).
Must have the legal right to work in the United States.
Fluent in written and spoken English
Must have a High School diploma or secondary education equivalent, or GED.
Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
EDUCATION/EXPERIENCE:
Bachelor's Degree in education, instructional design, or related field, and 3 years of curriculum design/development experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Knowledge and experience with eLearning strategies and development tools, such as Articulate Storyline, required; experience with other eLearning authoring tools, for example Lectora or Captivate, highly preferred
Expert knowledge in Microsoft Office Suite, including PowerPoint, Word, and Excel
Experience planning, designing, producing, and delivering education and training for in-person and virtual formats
Experience with video production strongly preferred
Experience with graphic design preferred
Experience designing onboarding curriculum
Experience with instruction design and technical writing
Experience with project management
Experience working in creating technical content and video
Knowledge of adult learning principles
Knowledge of program and training evaluation, process and standards
SPECIAL REQUIREMENTS:
- May be required to travel up to 10% to provide real-time training or as part of content creation.
COMPETENCIES (as demonstrated through experience, training, and/or testing):
Ability to exercise independent judgment, creative problem solving, and decision-making skills
Ability to build credibility through effective relationships at all levels and across diverse cultures
Demonstrated ability to logically organize complex information and transform it into professionally designed, engaging, and effective training material
Excellent organizational and time management skills, with extremely high attention to detail
Outstanding verbal and written communication skills
Ability to receive direct or indirect instruction in written, oral, diagrammatic, or schedule form, and act upon such instruction to accomplish a given task or project
Competent writer; exhibits knowledge of spelling, grammar, and punctuation
Experience working in a fast-paced, detail-oriented workplace
Able to work under pressure while maintaining a professional image and approach with clients inside and outside Microsoft
Ability to quickly learn unfamiliar areas of business and utilize new techniques and technologies as required
Ability to present training information to large audiences, both online and in person
Ability to manage project deadlines, offering feedback and adjusting course as needed
WORKING CONDITIONS AND PHYSICAL/MENTAL DEMANDS:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations
Ability to handle multiple tasks concurrently
Computer usage which may include prolonged periods of data entry
Handling and being exposed to sensitive and confidential information
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
Regular talking and hearing
May be required to use vehicle in the performance of duties
Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds
Occasional walking reaching with hands and arms, stooping, kneeling, crouching, and crawling
Close vision, distance vision, and ability to adjust focus
EOE/AAP M/F/D/V
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
Securitas Security Services USA, Inc.
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