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About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Senior DevOps Engineer

Location: Belgrade, Serbia - Hybrid

Grade: 12

Department: DCS Operations Team

Role Overview:

Our DevOps Engineers focus on streamlining the software development lifecycle, ensuring efficient code deployment, continuous integration, and reliable system operations. As a Senior DevOps Engineers you will play a pivotal role in maintaining high availability, scalability, and security of our applications and infrastructure.

Position Responsibilities Summary:

• Define and manage infrastructure components in code.

• Set up and manage monitoring tools.

• Ensure the highest levels of systems availability.

• Provide systems support including responding to monitoring alerts.

• Ensure seamless releases to production.

• Database administration and manipulation.

• Implement and manage CI/CD pipelines.

• Implement security best practices.

• Collaborate with security teams.

• Ensure compliance with security standards.

• Facilitate cross-functional teamwork.

• Participate in a shared on-call rotation.

• Documentation: writes knowledge articles and other documentation

• Azure Cloud environment implementation and maintenance

General Responsibilities:

• Serving as the functional escalation point for the DCS Support L2 team, leading to the problem resolution. Managing, and owning tickets from start to end in the NCR incident management system (ensuring closure of all incident and problem records).

• Work in close coordination with the development and operations team such that the application is in line with performance according to the customer's (both internal and external) expectation.

• Analyzing service history and health to provide improved service enhancement recommendations. Proactively recommending improvements to support processes and practices.

• Coordinate and develop problem isolation plans and/or personally solve customer problems when appropriate; Assemble and assess solution alternatives;

• Participate in team meetings and activities; Participate in objective setting, performance management, reward, and recognition programs; Participate in special projects to continuously improve processes, tools, systems, and organization in accordance with the NCR Voyix improvement approach

Education and/or Requirements Required:

• The incumbent should possess minimum associate or bachelor’s degree in computer science and/or proven work experience

• Candidates must have proven excellent communications and interpersonal skills

• Candidates should have strong organizational acumen

• Candidates should have ad hoc process understanding

Skill Requirements:

• Strong understanding of operating systems (Windows, Linux..), networking, hardware and software

• Strong batch/Bash scripting, VB Scripting skills, Windows Command line tools and utilities, PowerShell Scripting

• Experience with database administration

• Experience with virtualization and containerization

• Strong understanding and knowledge of container orchestration tools

• Strong understanding and knowledge of IaaS automation tools

• Azure Cloud experience

• Networking knowledge (OSI network layers, TCP/IP)

• Experience with monitoring systems

• Works constructively and collaboratively with other team members and across organizations to accomplish organizational goals and objectives. Applies methodologies, processes, and tools to enhance work effectiveness and to implement process improvements. Leverages experiences and acquires and shares new skills and knowledge to enhance organizational capability and individual competence.

• Demonstrates a sense of urgency for customers. Fosters teamwork by identifying and removing obstacles to ensure organization results are achieved.

• Writes, speaks, listens, and presents information effectively and persuasively

• Provides feedback to associates through verbal and/or written mediums.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.