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About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

TITLE: Project Manager Leader

LOCATION: Belgrade, Serbia on-site

Grade: 10

Position Summary: The Project Manager Leader will oversee the successful implementation of NCRV Point of Sale solutions for small to medium-sized customers. This role involves managing complex projects, including single-site and multi-unit implementations, while ensuring that customer expectations are met or exceeded. The Project Manager Leader is responsible for translating customer needs into actionable project plans, managing project milestones, and ensuring the delivery of complete Aloha systems. The individual will collaborate across internal teams, communicate effectively with customers, and maintain high standards of professionalism and project management excellence.

Key Areas of Responsibility:

Project Planning and Execution:

• Manage projects from initiation to completion, including handoff to support teams.

• Develop project plans, schedules, and milestones tailored to customer needs.

• Ensure projects adhere to scope, timeline, and quality expectations.

• Handle complex projects, such as multi-unit implementations with the full Aloha suite.

Customer Engagement:

• Attend sales-to-project handoff meetings to gain a thorough understanding of customer requirements.

• Schedule and lead customer discovery meetings to identify needs and expectations.

• Serve as the primary point of contact, balancing customer needs with NCRV processes.

• Lead post-installation follow-ups to ensure customer satisfaction and address any concerns.

Communication and Documentation:

• Translate and communicate customer needs to internal teams for solution delivery.

• Maintain detailed documentation of business processes, requirements, and project milestones.

• Provide regular project updates to internal stakeholders and customers.

• Track all project tasks and time in project management software.

Team Collaboration:

• Work with cross-functional teams to ensure project deliverables are on schedule and meet quality standards.

• Coordinate resources and support for seamless project execution.

• Foster a collaborative environment to drive project success.

Risk Management:

• Identify and assess project risks, implementing mitigation strategies as needed.

• Address changes in project scope and communicate updates effectively.

Professionalism and Industry Expertise:

• Apply principled practices and maintain high standards of professionalism in all assignments.

• Stay updated on industry practices and standards through independent learning and documentation review.

• Continuously improve project management skills and methodologies.

Technology and Tools Proficiency:

• Develop expertise in NCRV Point of Sale solutions and the Aloha system.

• Utilize project management software to monitor and report on project progress.

Basic Qualifications:

• Previous experience in the restaurant industry

• Previous experience with Point of Sale software. Previous Aloha Point of Sale experience a plus

• Previous Project Management experience a plus

• Excellent English communication skills, ability to effectively communicate across multiple teams

• Experience with MS Office tools such as Excel, Word, and PowerPoint

• Process driven and task oriented

• Ability to multi-task

• This position requires strong organizational skills, attention to detail, and the ability to work in a customer-facing environment. The Project Manager Leader must balance competing priorities while delivering exceptional results to ensure customer satisfaction and project success

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Help us run the world's top brands.

At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.