Easter Seals Jobs

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager, Market Delivery

Overview

• Manages the execution of strategic integration efforts between product and service verticals, including the development of blueprints and deliverables that facilitate consistent and scalable global delivery

• Acts as a project manager and key end-to-end resource lead on mid-sized to large product integration projects

• Supports efforts to efficiently allocate resources and provides input on the impact they have on customer delivery and project management

• Establishes working relationships with global product verticals to share delivery requirements and confirm delivery readiness of new and updated products

• Assists in communications with Global Product & Innovation, Regional Delivery leads and client contacts

• Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal customers

• Acts as central point of contact for clients and/or MasterCard customer representatives, including analyzes data from projects and reports against success metrics

• Builds partnerships and engages with P&I and Technology to ensure product management excellence and the successful integration of products, including providing input on how to enhance product integration using Regional Delivery feedback

• Ensures delivery processes are fit to purpose and incorporate best practices, identifying methods for further improvement

• Identifies and recommends ways to improve the project management excellence framework while seeing that it is conveyed within verticals

• Recommends process improvement initiatives to enhance the efficiency of product integration by evaluating the project management of own vertical

• Ensures resolution of day-to-day technical/operational issues as related to assigned product integration delivery projects

Market Delivery Europe is residing within Mastercard Europe organization, leading the delivery of all critical and strategic projects for our banks and processors. Market Delivery Manager is key contact between the Account Management, Global Products and Solutions, Operations and Technology teams and other business units.

You will be responsible for bringing complex projects to live and successfully resolving operational and processing issues of varying complexity to the customer’s satisfaction.

You will work with our banking partners or third-party processors. Participate in the presales processes with Account Teams in analyzing and providing subject matter expertise. Provide consultative support and proposing innovative solutions to specific/complex customer requirements. On top you will collaborates with account teams in identifying revenue generating opportunities with key customers.

Questions to be answered before applying for the role:

• Have you ever brought a product to market on a global scale?

• Do you want to be a part of a collaborative environment?

• Are you motivated to stay on the cutting edge of technology?

• Have you developed a digital product roadmap?

Specific Responsibilities:

Project management:

• Manages projects from the project inception to implementation

• Coordinates and integrates operations and technology activities with customers

• Ensures activities, project assignments and problem resolution are coordinated

• Clearly assigns responsibility for tasks and sets clear objectives

• Monitors process, progress and results

• Makes process improvements and changes to the project plan as necessary

• Support Mastercard digital payment products through successful deployment.

• Dynamically manages its own portfolio of projects

Technical account management:

• Analyzes and improves operational performance and profitability through reviews and communication of operational enhancements

• Communicates and consults with members and/or processors regarding any operations and technology development opportunities

• Analyses customer performance and uses Mastercard’s tools to identify areas of concern or performance and manages the issue to successful resolution

• Ensures initiatives align with Mastercard business goals and processes are maintained to meet service and quality standards

Service management:

• Serves as a central point of escalation for customer issues, concerns and needs

• Ensures problems of varying complexity are resolved to the customer's satisfaction

• Meets established deadlines and escalates issues which require additional resolution

• Ensures technical & network related issues are resolved as needed

Transfer of knowledge:

• Coordinates customer training on all aspects of Mastercard products and services

• Identifies Customer and Market needs that may require developments on the Mastercard infrastructure, and leverages the broader Mastercard organization

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.