Easter Seals Jobs

If you are interested in performing remote troubleshooting through diagnostic techniques and pertinent questions and working in a diverse and fast-growing environment, do not hesitate to learn more about this vacancy.

Your Role

You will be serving as the first point of contact for employees seeking IT assistance over email, via phone or in person. Together with the team, you will build improvement possibilities to offer the best quality and efficiency in the service provided.

Your Responsibilities

• Administration and configuration of Windows OS, M365, localbackup solutions, encryption, internal company applications, digital and IPtelephony and multifunctional devices and printers

• Serving as the first point of contact for employees seekingIT assistance over email, via phone or in person

• Performing remote troubleshooting through diagnostictechniques and pertinent questions and determine the best solution based on theissue and details provided by users

• Follow standard help desk procedures; log all helpdeskinteractions, record events, problems, and their resolution in reports/manualsvia ticketing system

• Follow-up and update user and respective managers about theresolution status

• Redirect problems to correct resource or to the next levelof IT support personnel, identify and escalate situations requiring urgent attention

• Stay current with system information, changes, and updates.Identify and suggest possible improvements on procedures

• Administer and track IT assets

Your Skills and Experiences

• Goodknowledge of Windows operating system

• Basicconcepts of Microsoft Windows Active Directory and Exchange server, M365

• Basicknowledge of network protocols (IPv4, DNS, DHCP…)

• Minimumhigh school degree in IT, Computer Science, or relevant field

• Goodanalytical and problem-solving skills and ability to communicateeffectively to understand the problem and explain its solution

• Teamworkoriented person

• Fluentin English language (written and spoken)

• Drivinglicense B category

Good Reasons to Join

Kuehne+Nagel invests in the development of your talent through Individual development plans tailored to your career goals and also motivates you to deploy your talent for delivering continuous business improvement and customer excellence. You can expect a variety of internal training and access to our internal learning platform and e-library for your personal and professional growth as well as subsidized foreign language courses. We offer you a compensation and benefits system that follows the business trends of service centers. Kuehne+Nagel supports your well-being, therefore we offer you subsidized Fitpass monthly membership, team-building events, sports activities and fresh seasonal fruit in a healthy environment. Our employees have the opportunity to experience both working from the office and from home, since we take turns with remote work. We are continuously building our local and global network and our service portfolio, creating career opportunities in different fields of work worldwide. Most importantly, we build a company culture that puts people at the center of what we do and wants to deliver progress to the society (people & planet) To find out why Kuehne + Nagel is the best place to advance your career, start a conversation with us and click apply today!

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.