Easter Seals Jobs

Description

We are seeking a dedicated and personable Customer Service Representative to join our team in Belcamp, Maryland. In this role, you will be the primary point of contact for customers, ensuring they receive high-quality service and support. You will manage customer inquiries, resolve issues, and assist with product and service information, contributing to the overall success of our customer satisfaction goals.

• Customer Support: Provide excellent customer service through phone, email, and chat support, addressing customer inquiries, concerns, and requests in a timely and professional manner.

• Issue Resolution: Troubleshoot and resolve customer issues or complaints effectively, aiming for a positive resolution that ensures customer satisfaction.

• Product Knowledge: Maintain a comprehensive understanding of the company’s products and services to provide accurate information to customers.

• Order Management: Assist with processing orders, returns, exchanges, and refunds. Ensure orders are accurate and track shipments.

• Account Assistance: Help customers with account management tasks, including updating personal information, managing billing, and assisting with account-related questions.

• Data Entry: Accurately document customer interactions, transactions, feedback, and any follow-up actions in the company’s CRM system.

• Collaboration: Work closely with other departments, such as sales, shipping, and technical support, to resolve customer issues and ensure seamless service delivery.

• Feedback Collection: Gather customer feedback and share insights with management to improve service quality and identify areas for improvement.

  Requirements

Education: High School Diploma or GED required; Associate's or Bachelor's degree preferred.

Experience: Minimum 1-2 years of customer service experience, preferably in a call center or retail environment.

Skills:

• Strong communication skills, both written and verbal.

• Ability to multitask and prioritize tasks effectively.

• Excellent problem-solving and conflict-resolution abilities.

• Familiarity with CRM software and customer service tools.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Personal Attributes:

• Friendly, empathetic, and patient demeanor.

• Strong attention to detail and commitment to accuracy.

• Positive attitude and ability to work under pressure in a fast-paced environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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