Easter Seals Jobs

Veterinary Assistant, Client Care

Bedford, NS

Bedford Parks Animal Hospital , nested in the developing and vibrant community of Bedford, NS is welcoming a full-time Veterinary Assistant to join our team! This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in an important support role for the entire hospital.

Key responsibilities and attributes in your role as Technician Assistant/Vet Assistant include:

• Assist veterinary staff with various tasks and treatments

• Create a warm and welcoming environment for our patient and pet parents

• Create a positive, low-stress atmosphere for our clients and patients

• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

• Compassion and nurturing attitude

• Ability to remain calm in stressful situations and to adapt to changing situations

• Efficient in carrying out assignments independently

• Takes initiative to complete tasks throughout the day

• Veterinary Assistant (VA) or Veterinary Office Assistant (VOA) program certificate is an asset

Additional responsibilities include:

• Ability to answer a multiline phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments

• Scheduling appointments

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• Strong organizational skills

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality or retail is an asset!

• No experience with animals, no problem, so long as you love animals! VCA Canada Offers! At our core are our people – people with different strengths and interests that enrich our diversity, innovation, and excellence. A team we think of as family.

Please email your resume along with answers to the questions below to: diane.breton@vca.com

Thoughts on the following questions:

• What was your favorite experience with a pet/animal?

• What motivates you in your career?

• What is your favorite aspect of customer service?

• What is an interesting fact about you?

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• A caring culture ofWellness and Appreciation!

• Competitive wages and benefits!

• RRSP matching!

• Opportunity to apply for a Veterinary Technician scholarship (annual process)

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Click Apply Now and Join Us!

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal-opportunity employer. If you require any assistance, please let us know.

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#VetAssistant

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