Easter Seals Jobs

Adecco is seeking for a Client Services Escalation Analyst to support one of our biggest clients in the legal field. We have excellent benefits and an awesome work environment!

This is a remote position!

Pay rate: $19/h - $24/h based on experience

Work Schedule: Mon-Fri 9-5:30 PM local time. Flexible for an 8am-4:30pm schedule for candidates in Pacific Time

Weekends always off!

The Escalation Analyst will assist in the development of improved processes and best practices for appropriately resolving and reducing escalations from the Contact Center and Claims Services departments. Escalations [claimant inquiries] require research and frequent problem-solving, providing responses that are both thorough and clear.

Responsibilities:

· This role has weekly and monthly metrics that the candidate will be expected to work up to after training is completed.

· Candidate should have an analytical approach and be able to recognize and point out trends within escalations.

· This role involves multitasking, reading and researching.

· Provide timely and accurate responses to current and past-due escalations, demonstrating a sense of urgency.

· Assist in developing FAQs and identifying deficiencies and other opportunities to reduce escalations.

· Operating Standards – Participate in the development and implementation of a set of standards by which all escalation staff operate to create a culture that demonstrates similar level of service regardless of the project work assigned.

· Research & Communication – Research complex claim inquiries and process issues while appropriately communicating findings with project teams, claimants, and/or other operational departments.

· This position is responsible for fostering a team environment and building cooperation between client services and other departments to provide the highest quality service standards.

· Respond directly to actual callers/claimants, as needed.

Required Qualifications

• College degree required

• Minimum of 1 year of experience as a Customer Service Coordinator, high volume Administrative Assistant or closely related position

• Excellent verbal and written communication skills with a professional, calm demeanor

• Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment are required

• Experience with MS Office Suite, specifically Word, Excel, and Outlook

• A self-starter: someone who can work well on own without close supervision

• High attention to detail

• Strong understanding of legal documents such as court orders and settlement agreements preferred

Pay Details: $19.00 to $24.00 per week

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance