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ABM Industries Enforcement Officer in Battle Creek, Michigan

Overview

Responsible for enforcing parking ordinances throughout the contracted enforcement area while maintaining professionalism and customer service.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | Front Line Team Members | (Programa de Beneficios de ABM)

Essential Functions

  • Approaches and greets all customers in a friendly, professional manner

  • Uses respectful communication to assist guests with their questions, problems, and concerns; relays information to shift or Operations Manager as necessary

  • Is quick and responsive to provide excellent customer service

  • Follows all company procedures and complies with all safety regulations

  • Provide consistent enforcement of parking ordinances

  • Follow daily schedule for revenue collection and deposit

  • Issue all citations using the Duncan Integrator 2000 system

  • Testify in court, when and if needed

  • Utilize safe automobile and pedestrian procedures

  • Expeditiously contact the appropriate person for repairs of parking meters, street signs, light poles, scofflaws, traffic problems abandoned vehicles, customer auto repairs and other concerns and issues

  • Report suspicious situations to your supervisor and/or police

  • Provide customer assistance when requested

  • Maintain safe and secure driving practices

  • Complete necessary reports and logs

  • Inter-act with City staff and customers in a professional, courteous manner

Responsibilities

  • Issues and/or collects visitor parking tickets

  • Matches visitor ticket to parking rate schedule; collects proper payment from visitors and distributes correct change

  • Completes lost ticket forms when original tickets cannot be located

  • Performs revenue drops following specific location procedures

  • Answers telephone in a prompt and courteous manner, when required

  • Immediately reports any accidents, incidents or safety concerns to Operations Manager or Shift Lead

  • Communicates professionally at all times with guests, client, and teammates

Physical Requirements

Driving- 8 to 10 miles per shift

Walkin- 6 to 8 miles per shift

Outdoor Elements -Heat, cold, rain, snow

Equipment - Hand held ticket computer and printer

Tolerance - High tolerance level and extreme patience are essential

Qualifications

  • One year of similar experience preferred.

  • High school education or equivalent. Valid state issued driver's license and driving record in compliance with Company's Motor Vehicle Record policy, if enforcement position requires operation of a vehicle.

  • Must be able to communicate verbally in English. Must be able to demonstrate the ability to read and write in English.

  • Must be 18 years of age or older.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education.

Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply

REQNUMBER: 88475

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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