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Job Description

The Industry CRM Digital Solution Architect role is a senior position within the Oracle Communications Sales Consulting organization. The role will be responsible for representing the CRM and digital channel capabilities of the Oracle Communications Digital Business Experience Solution. Additionally, the position will be responsible for thought leadership and architecture in context of the entire Oracle solution, comprised of orchestration, inventory, billing, and charging.

Oracle CRM and digital solution architects are strong presenters and facilitators, gaining customer acceptance through direct engagement. They are also experts in the industry CRM domain, with the ability to interact with business stakeholders as well as solution architects.

Basic Requirements:

• Communications Industry CRM expertise (Siebel CRM, Salesforce, Amdocs, Netcracker)

• Previous experience with Contact Center, B2B selling, order management, billing care

• Experience as pre-sales consultant and solution architect

• Excellent presentation and demonstration skills

• Availability to travel regionally and occasionally internationally

Preferred Requirements:

• Siebel CRM expertise

• Deep functional and technical experience in the Communications vertical

• Digital channel experience

• E2E solution architecture

• AI and Analytics experience, especially outcome-based experience

Career Level - IC5

Responsibilities

Specific impacts and expectations of the role:

• Lead the CRM aspects of Oracle Communications Solution opportunities

• Act as the lead architect for the CRM domain

• Understand and present the solution in context of the Oracle Communications Digital Business Experience

• Lead pre-sales activity for a given customer, architecting the proper solution, defining requirements, and working with a larger global organization to deliver success demo and POCs.

• When required, perform hands on application configuration

• Orchestrate RFX solution responses

• Lead presentations to key stakeholders

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $49.66 to $95.91 per hour; from $103,300 to $199,500 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 65/35 - 80/20.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer