Easter Seals Jobs

Administrative Support Supervisor Water Resources Department - Customer Service Pay Range A: Hourly Rate Range $25.17 - $29.92 Classified, FLSA Non-Exempt Position Non-Bargaining, Full Time Permanent 120 Probationary Period Monday - Friday 8:00 AM - 4:30 PM Clermont County offers a great benefits package to its full-time employees including, but not limited to: • Paid Holidays - 11 days per year • Paid Sick Leave - 15 days per year with unlimited carryover of unused days • Paid Vacation -- up to 5 weeks with 25 years of service • Paid Personal Leave -- up to 3 days per year • Tuition Reimbursement Program • Student Loan Forgiveness -- Public service employees may be eligible for student loan forgiveness through the Public Service Loan Forgiveness (PSLF) Program • Health, Dental and Vision Insurance (single to family plan options to fit your needs) • Life Insurance - $25,000 at no cost to employee; option to purchase supplemental coverage for self and spouse/child(ren) • Long-term Disability -- at no cost to employee • Ohio Public Employee Retirement System - Employees contribute 10% of salary and employer contributes 14%. (Employees do not pay federal social security tax from income; all contributions go directly towards OPERS.) • Supplemental Deferred Compensation Plans -- employees may contribute to tax-deferred supplemental retirement accounts. Minimum Characteristics and Qualifications: High School diploma or GED equivalent in addition to three years of customer service experience and two courses in accounting at high school or college level. A minimum of five years of supervisory experience in an office setting preferred. Ability to calculate fractions, decimals and percentages accurately and balance accounts with basic bookkeeping knowledge. Ability to deal with problems involving several variables. Knowledge and experience in computer file structure and maintenance. Interpersonal skills, ability to communicate effectively with difficult people, ability to maintain pleasant telephone attitude. Ability to establish a friendly work environment as a supervisor, prepare and document employee performance and take appropriate actions when necessary. -or education, training, and/or experience in an amount equal to the Minimum Qualifications stated above. Supervises administrative support staff assuming responsibility for support positions functions. Maintains appropriate staffing levels, monitors and evaluates performance, hire/fire recommendations. Establishes team atmosphere within the department. Develops and controls Customer Service Department budget and expenditures. Ensures open communications and support of Water Resources operating department. Maintains operational status of Utility Billing system through coordination of updates and change request to vendor. Maintains data integrity related to utility customers accounts. Provides additional step in Customer Service assistance. Receives or initiates customer contacts to courteously and concisely resolve differences and be capable of adequately explaining the departments billing structure, fees and policies. Performs tasks related to accounts receivable functions, including, but not limited to review and application of account adjustments, balancing of system, maintaining control of delinquent account balances. Prepares agenda items for certifications of delinquent balances to tax bills. Ensures proper daily backup of system. Assists with the development of procedures and provides input on department policies. Proofreads reports, documents, correspondence, and other materials before mailing. Ensures adequate employee training and development. Monitors inventory and maintains acceptable levels of supplies. Verifies invoice amounts against original orders. Performs routine clerical tasks (e.g., gathers data, prepares reports, searches files) as needed. Maintains department rec