Easter Seals Jobs

Job Description

Job Description:

· Interacts with customers via the phone.

· Provides information in response to inquiries about accounts, products, and services.

· Handles customer complaints, special orders, or returns in-store or via phone or mail.

· Answers customers' questions regarding product or service and operation or maintenance.

· Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.

· Works independently to resolve customer service and routing issues as they arise.

· Places orders and coordinates order processing.

· Coordinates with Sales and Logistics regarding special deliveries.

· Develop knowledge of all products and customer files, follows through on communications with Sales as needed.

· Advises manager of problems as they relate to our customer’s needs.

· Collaborates with other departments to coordinate activities of individual departments to maintain a high level of customer service.

· Solves problems with desire to produce exceptional results.

· Perform related duties as required.

Requirements

Job Requirements:

· High School Diploma or equivalent.

· Experience preferred, but not required.

· Proficiency in 10 Key Data Entry.

· Ability to handle multiple tasks simultaneously.

· Skill in organization, prioritization, and attention to detail.

· Proper customer service etiquette and follow-up.

· Resolve customer service and routing problems with minimal supervision.

· Prioritize and organize customer orders and maintain files.

· Communicate effectively, both verbally and in writing.

· Experience using Microsoft Office and other computer based applications.

· Excellent verbal/written communication skills.

· Able to maintain excellent attendance.

· Experience leading and following Company Policies, Safety/Security Policies Procedures.

· Strong team player with the ability to work across multiple functions.

· Must be able to pass all medical exams, drug and background checks (including criminal).

An Equal Opportunity Employer