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What you'll be doing...
The Wholesale Implementation & Systems Support role is responsible for implementing new resellers into the Verizon Wireless Wholesale Channel as well as back office operational. The role supports pricing table requests, troubleshooting and other implementations.
Serving as point of contact for all new resellers.
Effectively managing and coordinate project management with key functional groups including Network, IT, E-Commerce, Data, Finance, Legal and Customer Service teams as well as third party vendors for services.
Ensuring all internal departments have fulfilled responsibilities to bring new Wholesale customers and products on board.
Working closely with Wholesale Operations, Billing, Legal, Tax and Revenue Assurance on customer issues, procurement, trouble-shooting, change requests and process improvements during implementation.
Creating presentations and conducting clear, concise meetings with new resellers and internal groups.
Translating Reseller and Finance pricing requests to system requirements.
Supporting RSSx trouble tickets and manage to designated response times.
Supporting Wholesale Account Management, Sales Operations, Revenue Assurance, Finance and IT.
Assisting in provisioning and billing systems support questions and issues.
Serving as the SME for system functionality during new customer implementation.
Working with Revenue Assurance when submitting pricing and feature requests.
Ensuring pricing requests are entered timely and accurately and perform occasional testing for new price plans.
Participating and providing updates in reseller weekly meetings and new reseller launch meetings.
Conducting testing for Network projects and migrations.
What we're looking for...
You are outcomes-driven, hard-working, and a great team player. You thrive on new challenges, and are excited by the prospect of mastering new things. You are comfortable leading and following. You are confident enough to voice well-informed, dissenting opinions, yet always treat others and their views with respect.
You'll need to have:
Bachelor's degree or four or more years of work experience.
Four or more years of relevant work experience.
Willingness to travel.
Even better if you have one or more of the following:
Six or more years wireless experience.
Three or more years of sales support management experience.
Five or more years of wireless operations experience.
Strong written and verbal communication skills and the ability to interact with all management levels.
Strong analytical and problem solving skills.
Strong follow-up skills and attention to detail and accuracy.
Ability to maintain key stakeholder relationships with internal and external customers.
Ability to work independently and initiate action.
Ability to resolve internal & external customer escalations.
Excellent organizational and time management skills.
Ability to meet deadlines on multiple projects.
Ability to be flexible and work in a high-energy, dynamic and sometimes unstructured environment
Team oriented with strong cross functional working skills.
Knowledge of rating, provisioning and billing systems.
Verizon Wireless Wholesale Experience.
RSS and Wholesale systems knowledge.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
