Easter Seals Jobs

About Us: Radiant Digital delivers technology consulting and business solutions for commercial and government clients. Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources. CMMI Maturity Level III and ISO 9001 - 2015 certified Job Responsibilities: * Account Management & Relationship Building * Serve as the primary point of contact for key enterprise clients in the communications industry, managing end-to-end relationships and ensuring client satisfaction. * Understand the unique challenges and goals of each client, proactively identifying opportunities to expand our solutions to meet their evolving business needs. * Build and maintain strong, long-term relationships with decision-makers, stakeholders, and C-suite executives in client organizations. * Collaborate closely with internal teams (technical, product, support) to ensure timely and successful delivery of IT solutions aligned with client goals. * Sales Growth, New Business Development & Client Retention * Drive revenue growth by identifying and converting new business opportunities within the communications sector through targeted sales outreach and cold-calling efforts. * Proactively pursue new logos (customers) within the communications sector, identifying potential leads and converting them into long-term clients. * Specific focus on sourcing contracts in AI, Analytics, Data and Digital and related fields * Develop and implement account-based sales strategies for acquiring new customers while expanding business with existing clients through upselling and cross-selling initiatives. * Lead the end-to-end sales cycle, from prospecting and lead generation to closing new business and ensuring smooth transition to the account management team post-sale. * Maintain a pipeline of potential opportunities and accurately forecast revenue growth. * Deliver business goals against defined sales targets. * Industry Expertise & Solution Delivery * Stay up to date with emerging technologies and trends in the communications sector, including network infrastructure, cloud computing, unified communications, telecom services, and cybersecurity, to provide relevant insights to clients. * Understand the competitive landscape within the communications industry and identify how our IT solutions differentiate us in the marketplace. * Focus on new technologies including AI, Analytics and help position the company as a leader in this sector. * Guide clients in adopting our solutions that are tailored to their specific needs and objectives, whether it's enhancing network performance, improving security, or enabling digital transformation. * Work collaboratively with engineering, product, and operations teams to ensure the successful delivery of projects and solutions in line with client expectations. * Client Engagement & Retention * Act as the voice of the client internally, ensuring their needs are clearly understood and met through coordinated efforts across the organization. * Ensure high levels of client satisfaction by managing expectations, addressing concerns, and providing ongoing value through strategic solution recommendations. * Monitor the performance of deployed solutions, tracking key metrics to ensure customer success and to identify opportunities for continuous improvement and future business. * Market Insights & Strategic Leadership * Provide valuable insights to clients on emerging technologies, trends, and competitive products in the communications sector, positioning our solutions as the best choice to drive their business forward. * Participate in industry conferences, webinars, and networking events to build relationships and increase brand visibility. * Track competitor offerings and market shifts to stay ahead of trends and maintain a competitive edge in the communications industry.