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Customer Service Representative in Barcelona (On-site) Swedish XM01 (Open)

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Barcelona, Spain

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1537058EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Customer Service Representative in Barcelona (On-site) Swedish XM01 (Open)

Job Description

*Experience the power of a game-changing career *  

Are you looking forwhat’snext?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.  

Ifyou’relooking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team ofgame-changerswho are powering the brands of the future inelectric cars.  

*Career growth and personal development *  

This isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time.We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.  

*What you will do in this role *  

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.  

As a Customer Service Representative on our team, you will:  

• Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands

• Log call details onto call management systems and provide response and resolution within SLA

• Maintain service and product knowledge and expertise associated with applications specific to individual customers

• Ensure contractual SLA is maintained

• Provide cover for other Agents in their absence, either within the same team or across teams

-Understand and comply with administrative duties including holiday, sickness and overtime

-Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

*Your qualifications *  

We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.  

*Concentrix is a great match if you: *  

• AreproficientorbilingualinSwedishand are fluent in English

• Have 1 year working experience in Customer Service

• Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

• Have good disposition to work in a customer service environment

• Can take ownership and progress calls to resolution or to escalate call to resolution

It will be a plus if you have:

• Experience in the automotive industry

• Have working experience with electric vehicles orpossessyour own

Don’tmeet every requirement? No worries.We’rededicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel youdon’tcheck every box, we still encourage you to apply.We’lldo our best to match you with the right job, whetherit’sthis one or another role.  

What’s *in it for you *  

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.That’swhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.  

In this role, we offer benefits that help support your unique lifestyle:  

-Full-time 39hours/weekpermanentcontract:Monday to Fridayrotative08:00 to 18:00

• Salary21 700 euros gross/year+ up to2000 eurosgross/year in bonus

• Central location inBarcelona

• Bring-a-friend (referral) bonus opportunities

• Full paid training on the company and the projectyou'llbe working on

• Career development programsandspecialized courses

*Experience the best version of you! *  

At Concentrix , we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.  

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.”  

_Concentrix is an equal opportunity employer _  

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.  

R1537058

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Swedish (Required)

Time Type:

Full time

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Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1537058EXTERNALENGLOBAL&step=1&utm_source=none)