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Customer Service Representative (German-speaking) – On-site JW01

Customer Service and Support (https://jobs.concentrix.com/job-search/?category=Customer Service and Support)

Location

Barcelona, Spain

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1553280EXTERNALENGLOBAL&step=1&utm_source=none)

Job Title:

Customer Service Representative (German-speaking) – On-site JW01

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team?We’rea global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Ifyou’relooking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site) , you will be part of our team ofgame-changerswho are powering the brands of the future in the fashion industry.

Career growth and personal development

This isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time.We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Take incoming customer and from boutiques and shops calls and solve users’ demands

• Log call details onto call management systems and provide response and resolution within SLA

-Maintainservice and product knowledge andexpertiseassociated with applications specific to individual customers

• Ensure contractual SLA is maintained

Your qualifications

We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Have a proficient or bilingual level ofGerman, and advanced level of English)

• Are Customer Driven

• Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs

• Have exceptional customer-facing and customer-care skills

• Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office

Don’tmeet every requirement? No worries.We’rededicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel youdon’tcheck every box, we still encourage you to apply.We’lldo our best to match you with the right job, whetherit’sthis one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.That’swhy we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full-time39 hours/week permanent contract: Mon-Fri 09.00 to 18.00

• Salary 18.400 euros gross/year + up to 1.200 euros gross/year in bonus

• Central location in Barcelona

• Bring-a-friend (referral) bonus opportunities

• Full paid training on the company and the projectyou'llbe working on

• Career development programs, specialized courses

Experience the best version of you!

At Concentrix , we invest in ourgame-changersbecause we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1553280

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, German (Required)

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to theJob Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Apply Now (https://apply.concentrix.com/global/en/apply?jobSeqNo=CONCGLOBALR1553280EXTERNALENGLOBAL&step=1&utm_source=none)