Job Information
Northern Light Health Patient Service Rep I in Bangor, Maine
Northern Light Acadia Hospital
Department: Physician Practice Central Ops
Position is located: Acadia
Work Type: Full Time
Hours Per Week: 40.00
Work Schedule: No Hours Assigned
Summary:
The Patient Service Representative (PSR) I is a support position and is responsible for creating a positive, caring, and helpful experience for all patient interaction in their respective departments. The PSR I is generally the first point of contact for patients entering the practice. The PSR I will report directly to the Northern Light Health Acadia Supervisor of Patient Service Representatives. Duties may be changed or reassigned by the PSR Supervisor as needs arise or department served.
Responsibilities:
Scheduling
Point of Service Collections including co-pays and co-insurance
Operational and provider support
protecting patient confidentiality
Submitting medication prescription refill requests
completing Authorization forms
Fielding patient questions
Process documents including scanning directly to patient charts, labeling documents for HEIS, triage fax requests to the Resource team via the Xmedius tool, mail distribution, and monitor full departmental stock.
Other Information:
Competencies and Skills
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education
- Required High School Diploma/General Educational Development (GED)
Working Conditions
Work with computers, typing, reading or writing.
Lifting, moving and loading less than 20 pounds.
Prolonged periods of sitting.
Northern Light Acadia Hospital is a broad behavioral health delivery system centrally managed from its location in Bangor, Maine. Acadia Hospital is a leader in providing comprehensive inpatient and outpatient services, tele-psychiatry, consultations to regional emergency departments, school-based and employer-based services, and integration into primary and specialty care practices. Northern Light Acadia Hospital offers innovative programming in the form of eating disorder services and a geriatric mood and memory clinic, which is involved in multiple clinical trials for promising Alzheimer's medications. The hospital is also the parent organization of Northern Light Acadia Healthcare which provides a substance use disorder treatment program, case management, and other outpatient mental health services serving patients from all corners of Maine. Acadia Hospital embraces service excellence and high quality care as evidenced by its commitment to achieve Center of Excellence status in the delivery of behavioral health services. Northern Light Acadia Hospital is a member of Northern Light Health, an integrated statewide health delivery system that is raising the bar with no-nonsense solutions that are leading the way to a healthier future for our state. Northern Light Health offers a broad range of providers and services, including ten hospitals, primary care and specialty physician practices, long-term care, home health and hospice agencies, and emergency ground and air transport. Bangor, Maine is a vibrant small city with easy access to Maine's spectacular coast, mountains, and lakes. Schools rank among New England's best with the flagship campus of the University of Maine located in the neighboring town of Orono. Bangor serves as the regional hub for medicine, the arts, and commerce. Bangor International Airport offers direct and one-stop service to many major destinations.
Position Patient Service Rep ILocation Req ID null
