Job Information
Bangor Savings Bank Merchant Card Services Specialist in Bangor, Maine
Function: Working under the direction and guidelines established by the Merchant Card Services Department, the Merchant Card Services Specialist is responsible for the support and maintenance of merchant accounts Merchant Card Services Specialist possesses a comprehensive understanding of merchant processing, Reg E, industry trends and practices, as well as the technical expertise to proficiently support these products. A thorough working knowledge of Bangor Savings Bank’s policies and procedures is required.
Accountabilities:
Client Retention/Management:
Proactively services relationships for the purpose of improving client satisfaction.
Provides analytical data to existing merchants upon their request to retain relationship.
Proactively service and cross solve relationships for the purpose of improving client satisfaction and generating additional deposit and non interest fee income for the Bank.
Serves as sales support for field/outside sales
Respond and follow up to requests from customers with merchant processing needs for information and proposals.
Provide merchant support via telephone, email or in person as needed to transition merchant clients to the bank, and provide on-going service.
Assist, as needed, with client retention, annual merchant reviews and re-pricing efforts.
Work closely with Sales team to transition new customers to the bank, and go out as needed to troubleshoot equipment.
Strategy & Process:
Remain knowledgeable and up-to-date on changes and developments in the prepaid, gift card payment industry, monitoring market trends, competitive practices and regulatory changes.
Mitigate risk in payment processing by educating clients on data security and integrity.
General:
Submits and tracks enrollment forms on the behalf of sales staff.
Monitor boarding/training process and conduct follow-ups if necessary.
Informally and formally provides training and support
Interact harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
Conform to acceptable punctuality/attendance standards as expressed in the Employee Handbook.
Travel, up to 25% of the time.
Perform additional duties as requested.
Knowledge/Skills/Experience Requirements:
Must be high energy and motivated individuals.
High school diploma or equivalent
Some college required but college degree preferred
Minimum 12 months customer service experience required
Excellent business development and customer service skills
Solid PC skills required: word processing, spreadsheet software, presentations, graphics
Physical Demands/Conditions Requirements:
General office environment. Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.
Equipment Used:
General office equipment.
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.
We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.
At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.
Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
