Easter Seals Jobs

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company

Your Role

You will be responsible supporting customers by providing helpful information and responding to complaints, ensuring customer satisfaction with our products, services and features.

Your Responsibilities

• To drive customer engagement, satisfaction, retention and reactivation in close cooperation with field sales and operational care centres (OCC).

• To establish and strengthen operational relation to customer contact(s) through daily interactions, regular care visits and pro-actively advising and consulting to ensure customer satisfaction.

• To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.

• To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.

• To qualify and enter customer orders into the operational execution process.

• To collaborate with finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.

• To create, review and refine customer reports.

• To ensure delivery against all financial targets and strategic objectives.

Your Skills and Experiences

• Over 2 years experience as Sea Logistics Customer Care Specialist

• Experience in Export

• Good command of English

• Excellent communication skills

• Being able to build strong rapport with the client

• Experience in global freight forwarder is a plus but not a must

Good Reasons to Join

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.