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Introduction

Thomas J. Watson said it best: 'Good design is good business.' Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

As a User Experience Researcher working on IBM Storage offerings, you'll work with our interdisciplinary design teams, product management, and development stakeholders to plan, execute and deliver user research projects/activities with a goal of better understanding users' needs and pain points, and to help our design and development stakeholders craft simple, delightful experiences for our users.

The world of data storage is incredibly complex and layered, and it is rich with opportunities for design patents, unique interfaces, and data visualizations. You'll play a key role in building experiences that help our customers ensure they get the most out of their data, including data storage, resiliency, and AI enablement.

• You'll be responsible for leading user research to guide project strategy, design direction, and release content.

• You'll translate research findings into actionable recommendations to help designers iterate and craft simple and delightful experiences.

• You'll help develop comprehensive research strategies and assist in evolving our research techniques and tools.

• Lead teams in design thinking and agile methodologies.

• You'll work with a highly motivated and skilled design team passionate about the outcomes they design and deliver to our users.

Required Technical and Professional Expertise

• At least 6 years of experience in leading user research for complex systems or products.

• Bachelor's Degree in Design (user experience, HCI), psychology, cognitive science, behavioral science, or related field or equivalent professional experience.

• Knowledge and experience of a range of user research approaches and methodologies.

• Excellent listening, written, verbal communication skills, storytelling, and documentation skills.

• A case study of previous work must be presented, incorporating key user research projects/activities along with findings and solutions.

• Successful track record working with interdisciplinary teams and handling multiple research projects.

Preferred Technical and Professional Expertise

• Master's Degree in Design (user experience, HCI), psychology, cognitive science, behavioral science, or related field, or equivalent professional experience.

• Experience leading user research for complex systems

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.