Easter Seals Jobs

Introduction

You are Technical Support Professional who can work under your own direction towards agreed targets and goals, have the ability to manage change and to work under stress. Should be curious to learn as demonstrated by his/her up-to-date technical knowledge. Should be a good team player and familiar with Agile methodologies and principles and/or have experience working in an Agile team. We seek an applicant who will thrive in an open, dynamic, flexible, fun, spirited, collaborative environment; an individual who desires creative freedom and the opportunity to work in a high performing team.

Your Role and Responsibilities

• Provisioning / decommissioning, support and security compliance for system resources for TSEThis role specializes in performing and enabling remote technical support of IBM software, hardware and solutions.

• Provides technical support assistance to clients and/or IBM field support (SSRs) using problem determination/problem source identification skills.

• Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

• Communicates action plans to the client or IBM representative as appropriate.

• Recommends and implements new or improvements to existing technical support tools, procedures and processes.

• May provide training for and mentor others on the team.

• Contributes to department attainment of organizational objectives and high client satisfaction.

• The employee focuses on individual/team objectives and development of professional effectiveness.

Required Technical and Professional Expertise

• Total 4+ Experience in Unix system administrator.

• Good Knowledge in Unix admin commands. Vi or other editor.

• Hands on experience in Shell Script, DBA (Preferred DB2): DB2+Unix interface,

• Good to have Basic SQL experience, use of other Query tools.

• Experience in support teams, working with tickets and SLAs for problem resolution

• English language proven spoken and written skills (written 100%, speaking 80%)

Preferred Technical and Professional Expertise

• Experience with scrum/agile practices. Well versed with Agile ceremonies.

About Business UnitThe IBM CIO Technology Platform Transformation team plays a crucial role in modernizing and optimizing IBM's technology infrastructure and platforms. The team aims to power AI-enabled experiences through AI-first technology platforms that enable and streamline existing processes, enhance security, and improve user experience by leveraging cutting-edge technologies such as artificial intelligence, machine learning, and cloud computing.

Some of the key responsibilities of this group include:

Driving the adoption of emerging technologies to optimize and automate various business functions, keeping an AI-first approach with a digital experience.

Enable best in class IT with enhanced cybersecurity measures to protect sensitive information and maintain regulatory compliance.

Modernizing legacy systems and integrating disparate applications to improve interoperability and reduce technical debt.

Collaborating with other departments and teams to align technology efforts with broader corporate objectives.

Providing guidance and expertise on technology trends, best practices, and standards.

This team comprises professionals with diverse backgrounds in software engineering, data science, network architecture, and security. By fostering a culture of innovation and continuous improvement, the team strives to achieve its mission of making IBM the most productive company in the world

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.