Easter Seals Jobs

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

The Palo Alto Networks TechDocs team directly helps our customers improve their security posture to best protect against cyber threats. As a part of the R&D organization, we work hands-on with products and serve as the voice of our users and to identify best practice workflows.

You’ll collaborate with product management, engineering, UX, and QA teams as you write content that helps users understand the risks their organizations face, and how to secure their employees no matter where they are. You’ll build relationships with our stakeholders in the field who work directly with customers, to ensure that our content enables our users to discover and adopt new features and to self-service.

This role is focused on our new cloud-delivered management platform, Strata Cloud Manager. The team works in an agile development cycle, following a docs as code methodology. In-product content is going to play a big role in making this growing product intuitive, and experience or interest in these areas would be great:

• UX content

• Information architecture

• Context-sensitive help

• Plain language

• Diverse content mediums like videos and walkthroughs

• Localization

Your Impact

• You’re curious, like to be hands-on with technology, and are eager to learn about cybersecurity

• You’re user focused and want to make sure that the end-to-end customer journey with the product is as simple and carefree as it can possibly be

• You’re an avid researcher—you’re not hesitant to dive in to something new and you know how to hunt down the information that you need

• You know how to prioritize and deliver on immediate requirements, while continuing to look ahead - You anticipate how we can meet user needs not only today, but tomorrow as well

• You’re a transparent communicator - You like to make sure that everyone is working with the same information - you work towards building consensus, and you set expectations effectively

• You write content that is both easy-to-read and informative - You have strong critical-thinking skills and use them to ensure that you are providing just the right information for users to achieve their goals

• You seek and are comfortable receiving different viewpoints and feedback, and you’re thoughtful in pushing back or adapting

Your Experience

• We’re looking for a seasoned technical writer with a proven track record of writing content that simplifies the user experience

• Minimum 7 years of Experience with security technologies, threat prevention, or SaaS security is a bonus - It’s also great if you have experience with the tools that we use to get our work done, including

• Source control tools (Git)

• Topic-based authoring tools (DITA or XML authoring, Oxygen)

• Video tutorial creation tools (Videate)

• Team collaboration and release tracking tools (Confluence and Jira and Asana)

• Digital Adoption Platforms (Pendo)

• We’d love to see writing samples, especially concepts and tasks written from scratch or videos you’ve created

• BA/BS or equivalent experience or equivalent military experience required

The Team

The Palo Alto Networks TechDocs team directly helps our customers improve their security posture to best protect against cyber threats. As a part of the R&D organization, we work hands-on with products throughout the development cycle to serve as the voice of our users and to identify best practice workflows.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: No. Please note that we will not sponsor applicants for work visas for this position.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.

• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

• The job requires accessing a company worksite

• The job requires in-person customer contact and the customer has implemented such requirements

• You choose to access a Palo Alto Networks worksite

• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.