Easter Seals Jobs

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary :

The key role of a Product Support Operations Representative (PSOR) is to work with our dealers to build capability, drive process improvement and execute Product Support (Parts and Service Operations) related strategies supporting our customers. This position will be based in Bangalore PSN office and will have geographic coverage across India , Srilanka, Nepal and Bhutan.

What You will do

• Liaising with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions that are strategic in nature.

• Assisting dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness.

• Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions).

• Conduct detailed analyses of dealer Parts and Service operations with special emphasis on streamlining processes and improving dealer capability, capacity and profitability.

• Apply decisions to support dealer effectiveness, safety, overall segment growth, process improvement, warranty policy.

• Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)

• Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs.

What You Have:

• Demonstrated technical and non-technical aptitudes

• Project / Change Management skills

• Analytical skills to interpret and understand data

• Ability to work independently, collaboratively and communicate with others in a variety of work environments to build trust

• Ability to steer change, identify problems and develop solutions

Other Desired Experience:

• Experience in construction and infrastructure related fields / automotive would be an advantage

• Experience in product support, process improvement and customer experience

• A Bachelor’s degree in Engineering or related field.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers .

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

December 2, 2024 - December 9, 2024

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .