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Are you eager to create an Autonomous Agent platform powered by advanced LLM technology? Join us in shaping the future—imagine, build, and innovate as we redefine the industry with cutting-edge technology. Microsoft Dynamics 365 is a suite of easy-to-learn and easy-to-use business solutions tailored to any market. The Customer Service Applications Team delivers business applications for Connected Customer Care for Contact Centers! We are building the next generation of our applications running on Azure that pull together Dynamics 365 and a number of other Microsoft cloud services to deliver high value, complete, and predictive application scenarios.  

  As a  Principal Software Engineer  in the Microsoft Dynamics Customer Service Applications team, you will work with senior business and technology leaders as well as internal business users and Partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs. 

We innovate and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve challenging problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you! 

Responsibilities

As a Principal Software Engineer, you will be responsible for implementing features towards a wide variety of business applications and services within Dynamics 365 products portfolio as well as ensuring they are done to meet rigorous quality standards with the result being software that is used by individuals and businesses throughout the world. In short you will do the following: 

• Envision, design, implement, test, deploy, maintain, and improve our software components and services 

• Embrace and use state-of-the-art new technologies 

• Participate in technical discussions and bring new ideas on the table 

• Own quality of your code 

• Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint 

• Develop software that empowers customers to optimize their business processes 

• Author internal tools that improve the teams’ quality and productivity 

• Contribute to the positive, solution focused and creative team spirit 

• Support less experienced team members in their progress and development 

   

Throughout your tasks, you will work closely with Program Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment. 

Qualifications

Required/Minimum Qualifications

• 14+ years of experience in software development and designing distributed systems 

• Experience with design and implementation of enterprise-scale services (Azure, AWS, or Google Cloud)  

• Experience running platforms and services at scale. 

Additional or Preferred Qualifications

• Skilled in designing and operating high-availability, high-reliability systems, and have hands-on experience with DevOps practices and service ownership.

• Experience working in ASR, TTS, LLMsis desirable.

• Strategic thinking, translating high-level vision into actionable engineering plans that deliver reliable and high-performing systems.

• Effective communicator, capable of aligning team efforts with broader company goals and fostering collaboration across departments.

• Experience with building infrastructure using Microsoft Azure technology like Service Fabric, App Service, Docker. 

• Experience in developing and debugging product and test code within a micro-services architecture.

• Experience delivering Dynamics 365 and/or Power Platform solutions desirable.

• Passion for improving software quality and engineering excellence. 

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .