Job Information
Target Marketplace Operations Analyst in Bangalore, India
Target + is an exciting new platform within Target’s digital portfolio. Guests look to Target for great products. With Target +, we aim to give them easy access to even more great products by partnering with best-in-class third-party Brands and Sellers (“Partners”). Guests will find these Target + products seamlessly integrated throughout Target.com, and they will benefit from the perks already enjoyed from Target, like 5% off with a Target REDcard, free shipping and easy in-store returns.
On the Target + team you will lead timely, accurate and professional and operational support to internal and external partners. Primary responsibilities of the Operations Analyst are:
Manage support queue and execute defined Partner support processes
Analyze guest and partner support data for key trends and report findings
Analyze Operational KPIs (eg Order Defects, Click to Deliver speeds, regional delivery trends etc)
Based on support and operational analysis, develop trends & insights, recommendations and deliver actions steps to Partners and internal stakeholders for improvement
Monitor order pipeline trends and triage issues impacting guest experience
Deliver enhancement projects impacting Partner experience or internal processes
Requirements
4 year college degree
3+ years’ experience in operations or business analytics. Digital retail and/or Marketplace experience strongly preferred.
High proficiency in Microsoft Office products and Domo (or similar data visualization and analytics tool)
Detail oriented, analytical and inquisitive
Able to manage multiple priorities, and work with speed and accuracy
Target
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