Job Information
Sartorius IT System Administrator Analyst in Bangalore, India
The IT End User Support will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.
The IT End User Support will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.
Main Responsibilities & Tasks:
End User support Level 1 and 2 for the resolution of incidents encountered in the use of Sartorius Group IT hardware and software
Remote support for employees
Install and deploy standard Sartorius Group software
Replace failed End Point devices
Fulfill access management change requests
Replace and deploy fixed and mobile PCs, and other IT equipment
Purchase of End Point devices and their accessories
Manage the technical documentation of non-standard local HelpDesk procedures (configuration of clients, troubleshooting, and software deployment)
Document non-standard users oriented procedures
Logistics management of IT equipment
Inventory management of End Point devices including accessories, spare parts, etc.
Qualification & Skills:
Graduate in Information Technology or a comparable qualification
3 years of working experience in IT End User Support
Good competency level covering a wide range of IT skills and disciplines that are needed for 1st and 2nd level support
Windows operating system experience with knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting
Familiarity and understanding of Active Directory
Proven ability to work effectively in a matrix team setting as well as independently with minimal error and guidance
Strong skills in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint)
ITIL Foundation certification is preferred
Familiarity and experience in using an ITSM tool
Effective written and verbal communication skills
Fluent in English
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers
to our Candidate Portal and thank you for your interest in working and growing with us. We look forward to receiving your application. You can check the status anytime in this portal.
Here you will find the best application tips from our HR team.
Information on the application process can also be found in this video and under FAQ & Contact (https://www.sartorius.com/en/company/careers/faq) .
In this brochure (https://www.sartorius.com/resource/static/celum/202114/23_EN_Candidate_Booklet_Digital_web.pdf) you will learn more about us as an employer and your career with us. For further insights, please visit the Sartorius Blog (http://www.sartorius.com/en/company/newsroom/blog) and our career website (http://www.sartorius.com/en/company/careers) .
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