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Introduction

Thomas J. Watson said it best: 'Good design is good business.' Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

As an IBM Z Design Researcher, you will assume ownership of research deliverables on your product, either as an individual contributor or leader of a team. Fusing your understanding of customer needs, deep domain knowledge and familiarity with the positioning and strategy behind your products, you are seen as a subject matter expert in your domain, producing the insights needed to develop high-quality, experience-led solutions that meet end-user expectations while delivering business value. You are highly skilled in developing research goals and executing research plans. You have a passion for technology and the capacity to learn and understand complex technical details. You will also assume a degree of responsibility in meeting business success metrics.

Having built expertise as a Design Researcher, fluency in UX metrics and effective collaboration skills working in multidisciplinary teams, you will apply your knowledge and expertise to strongly advocate for customer needs and drive exemplary product experiences. You will continue to develop the depth and breadth of your T-Shape skills, especially in the Business Acumen and Industry/Technology areas. You will actively contribute to our design community's health, culture, and success through your involvement in community-focused initiatives and through mentorship of junior teammates and other colleagues.

Role & Responsibilities

Strategic Responsibilities

*Demonstrate deep domain knowledge and understanding of key users and the market.

*Demonstrate fluency in your portfolio's business strategy and the value proposition of the product(s) within your scope.

*Help align the design work of your team with product strategies and user experience insights/requirements.

*Influence decisions tied to the business strategy and processes of your products.

*Establish and own research goals for your Product (aligned with business strategy) and measure progress towards those goals.

*Participate in portfolio Commitment pitches, MMT, OMT, Lean Governance, etc. meetings.

*Act as the voice of the customer.

Cross-Functional Responsibilities

*Lead research efforts for a product(s) / project(s).

*Help drive the execution of an experience roadmap based on awareness of user and business needs.

*Advocate for end user experience, steer design and development in a different direction when needed.

*Closely partner with Product management and development to cultivate, manage, and administer sponsor user relationships.

*Work with Agile product team leaders to measure progress and review design outcomes against user insights (via playbacks).

*Be an active member of Product squad(s) by attending and presenting playbacks, coaching designers, providing input in the prioritization of Product backlog.

*When applicable, participate in planning and other product delivery processes.

*Champion research as a driving force for innovation.

*Participate in cross-disciplinary collaboration to facilitate innovation.

Functional Responsibilities

*Determine types of research needed on individual initiatives and develop research goals and plans.

*Evaluate early ideas for products, workflows or features to determine viability.

*Execute product/project research deliverables in alignment with project timeline and roadmap milestones.

*Develop and engage network of sponsor users.

*Build your eminence with our customer base and the external business industry you engage with.

*Help define user experience goals and design principles.

*Help align 3-in-a-box teams to research insights, utilize research insights to drive prioritization of product backlog and roadmap.

*Develop strong storytelling capabilities.

*Support and guide individual designers through leadership, coaching, and mentoring.

*Engage with broader IBM Z Research community.

*Share expertise at studio-wide events.

*Develop experienced-level literacy in AI.

*Develop mid-level knowledge of IBM Experience Standards.

Required Technical and Professional Expertise

• Have at least 3 years of experience in prioritizing and delivering roadmaps as part of a development organization.

• An understanding and experience of product management principles, including market analysis, product roadmap development, feature prioritization, and stakeholder management.

• Involvement in managing products from concept to launch.

• Ability to understand customer needs, gather feedback, and incorporate customer insights into the development and enhancement of solutions to ensure customer satisfaction.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively and articulate the value proposition of compilation technologies, communicate product requirements, and effectively engage with stakeholders at all levels.

• Strong leadership skills that will enable you to inspire and motivate cross-functional teams, drive collaboration, and foster a culture of innovation and continuous improvement.

Preferred Technical and Professional Expertise

• Strong understanding of applications and architectures within the z/OS environment.

• Experience in developing applications on the z/OS platform, as well as experience and familiarity of the z/OS environment, tools, and development practices

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.