Easter Seals Jobs

Introduction

Joining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business. Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

Your role and responsibilities

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.  If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to… Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency . Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations. Technical Solution Workshops: Conducting and participating in technical solution workshops. Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions. Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions. Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.

Required technical and professional expertise

We are looking for a High-Performance Computing (HPC) Engineer to join our team, mirroring the expertise and problem-solving mindset of our top-performing engineers. This role is ideal for someone who thrives in a fast-paced, technical support environment, possesses strong analytical skills, and has a passion for enterprise-level HPC systems and cloud technologies.

As a key member of our IBM HPC support team, you will provide world-class technical assistance, troubleshoot complex issues, and collaborate across multiple teams to drive impactful solutions.

Primary Responsibilities:

• Technical Support & Troubleshooting: Provide expert-level support for enterprise customers using IBM Spectrum LSF, SLURM, and OpenShift, ensuring high availability and optimal system performance.

• Problem Resolution: Diagnose, prioritize, and resolve technical issues independently using advanced problem determination and root-cause analysis skills.

• Incident & Escalation Management: Handle critical customer issues, urgent escalations, and hotline support while working closely with development, product management, and sales teams.

• Knowledge Development: Create and enhance technical knowledge bases, develop troubleshooting guides, and refine support tools to improve efficiency.

• Process Optimization: Recommend and implement improvements to existing technical support tools, procedures, and processes.

• Collaboration & Customer Engagement: Provide exceptional customer service to large enterprise users, communicating action plans and resolution timelines effectively.

Required Qualifications:

• Bachelor’s degree in computer science, Engineering, or a related technical field.

• 5+ years of experience in HPC systems administration and support, specifically with IBM Spectrum LSF and SLURM.

• Strong expertise in OpenShift and containerized computing environments.

• Advanced system-level knowledge of Unix/Linux/Windows operating systems.

• Proven ability to analyse, troubleshoot, and resolve complex technical issues efficiently.

• Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams.

• Strong experience handling enterprise-level customer support with a focus on productivity and quality.

Preferred technical and professional experience

Preferred Professional and Technical Expertise

• Deep expertise in HPC cluster management, cloud computing, and enterprise software solutions.

• Experience in support or product development for large-scale enterprise software solutions.

• Ability to handle critical customer situations and provide emergency solutions independently.

• Passion for continuous learning, research, and exploring emerging technologies in HPC, cloud, and AI-driven computing environments.