Job Information
TE Connectivity CUSTOMER SERVICE ASSOCIATE III in Bangalore, India
CUSTOMER SERVICE ASSOCIATE III
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
Responsiblites
Supporting the Customer Service team of EMEA region by handling the core tasks involved in Order to Cash Process
Communicating with the International Internal Customers in English and partial communication with the external customers
Handling of Request for Quotations, Manual Order processing, Order Management, Scheduling Agreements, Creation of RMAs and handling Customer Portals
Ensuring the Standard Work Instructions are followed for each task
Making sure of achieving all the assigned Key Performance Indicators to Achieve the organizational goals.
Adhering to the TEOA tools and metrices, supporting all TEOA Initiatives according to the Star Level requirements.
Coordinating with different teams based on the customer query and following up on such emails by taking responsibilities
Identifying the Opportunities for continuous improvement within the processes.
Responsibility of Customer Portals
Responsibility of high quality and on time delivery
Ensuring to participate in all kinds of trainings offered
Supporting the onboarding of new joiners and taking care of thorough knowledge transfers
Supporting the Customer Service team of EMEA region by handling the core tasks involved in Order to Cash Process
Communicating with the International Internal Customers in English and partial communication with the external customers
Handling of Request for Quotations, Manual Order processing, Order Management, Scheduling Agreements, Creation of RMAs and handling Customer Portals
Ensuring the Standard Work Instructions are followed for each task
Making sure of achieving all the assigned Key Performance Indicators to Achieve the organizational goals.
Adhering to the TEOA tools and metrices, supporting all TEOA Initiatives according to the Star Level requirements.
Coordinating with different teams based on the customer query and following up on such emails by taking responsibilities
Identifying the Opportunities for continuous improvement within the processes.
Responsibility of Customer Portals
Responsibility of high quality and on time delivery
Ensuring to participate in all kinds of trainings offered
Supporting the onboarding of new joiners and taking care of thorough knowledge transfers
What your background should look like:
Education: Bachelor’s degree in any stream
Experience: 1 to 3 years of experience in the Quote-to-Cash process
Communication Skills: Strong verbal and written communication skills in English
Technical Skills: Proficient in Outlook, MS Excel, PowerPoint, SharePoint, etc.
Customer Service: Customer service oriented
Interpersonal Skills: Ability to coordinate and work with internal customers from diverse cultures
Work Environment: Comfortable working in a fast-paced environment
Adaptability: Quick to adapt to new situations
Process Improvement: Knowledge of process improvements
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
Bangalore, KA, IN, 560076
City: Bangalore
State: KA
Country/Region: IN
Travel: Less than 10%
Requisition ID: 125496
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.
TE Connectivity
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