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Introduction

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Your Role and Responsibilities

• You: A natural leader who inspires and coaches instructional designers to become creative story tellers, capable of teaching themselves technical products, analyzing learning audience, and building content to teach them.

• Us: Fun, fast-paced creative team of high performers dedicated to making our customers and Apptio successful.

• What we want you to do: Lead a team of Instructional Designers who build educational content based on supplied requirements. Directly impact the value provided to customers through educational content that builds Apptio skills and advocacy for both Customer Success employees and customers.

• You will also design and develop educational content to meet audience needs including but not limited to:

• Instructor-led courses

• Self-paced courses

• Blogs

• Podcasts

• Videos

Required Technical and Professional Expertise

• Develop functional and hands-on expertise of the assigned application(s) or product.

• Interface with the Customers

• Act as a consultant and conduct onboarding sessions

• Answer functional 'how to' questions.

• Develop, Customize and Explain what a best-in-class Onboarding, Deployment and Adoption roadmap might look like for All Apptio Products

• Should be able to provide an in-depth better together story - Apptio OneTM and CloudabilityTM working together.

• Play an active role in facilitating product SME groups, including sharing updates and suggestions.

• Stay up to date on all releases and product capabilities and deliver any required awareness education to the rest of the regional teams or Customers as required.

• Act as the central point of functional feedback on any regional themes

• Collaborate with other departments in the company to ensure customer satisfaction and resolve issues in a timely fashion.

• Bachelor's degree or equivalent (Preferred Technology or STEM background)

• 3-5 Years of relevant experience in Onboarding or experience as a solutions architect or in Project or Account Management in a Product or SaaS-based solutions organization.

• Understanding of the SaaS delivery model

• Ability to demonstrate analytical and problem-solving skills.

• Strong communication (verbal and written) and presentation skills.

• Be willing to work in shifts (customer's time zones)

Preferred Technical and Professional Expertise

• Medium to Expert Skill level in terms of Knowledge of public cloud services providers such as AWS, Azure, and Google Cloud

• Knowledge of enterprise IT organizational, business, and technical environments

• Self-starter - able to come up to speed on complex, difficult concepts with minimal assistance.

• Ability to breakdown complex information into simple solution requirements

• Team player with solid communication and presentation skills

• Business Domain Focus

• Basic to Medium Skill level knowledge of basic financial concepts such as general ledger, budget, forecast and cost.

• General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications "

• Bachelor's degree or equivalent (Preferred Technology or STEM background)

• 3-5 Years of relevant experience in Onboarding or experience as a solutions architect or in Project or Account Management in a Product or SaaS-based solutions organization.

• Understanding of the SaaS delivery model

• Ability to demonstrate analytical and problem-solving skills.

• Strong communication (verbal and written) and presentation skills.

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.