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Job Overview

This role will manage incoming billing queries related to accurate invoicing, complete contract pay off summaries. Update customers contract and billing plans, POs on sales order and other contract details, handle and process churn. General maintenance of customer master records and maintain high standards and timely communication with cross functional teams.

Responsibilities and Duties

• Process customer churn requests.

• Compile customer pay-off requests

• Compile and co-ordinate customer credit memos in line with appropriate approval pathways.

• Mange, update and maintain customer billing contracts.

• Manage and compile customer manual billing documentation and associated supporting data.

• Manage and process support cases in relation to customer billing, providing case resolution and support to both internal and external customers within agreed timeframes.

• Promote Vision, Mission and KPIs set by Global Billing management.

• Support in the production of Weekly/Monthly/ Key Performance Indicator’s [KPI] reports

• Work closely with various teams to deliver a quick and efficient service.

• Maintain knowledge and be aware of best practice in own discipline.

• Engage with key stakeholders and customers to understand their level of satisfaction and ensuring it’s kept at a high level.

• Actively assist colleagues to drive outstanding results for the business and customer.

• Maintain positive relations between colleagues and communicate project information to the team. Work with others in an open and collaborative manner.

• Is active and engaged in team discussions, helping provide ideas and solutions.

• Be proactive in problem solving and be able to pull information from a variety of sources.

Required Skills / Qualifications

• Strong written and verbal communication skills, with the ability to communicate effectively at all levels.

• Experience in working with Microsoft Excel is essential.

• Experience of working with SAP is essential.

• Experience of working with Salesforce CRM would be an advantage.

• Passionate in customer service and relationship building.

• Excellent coordination and organizational skills.

• Proven success in collaborating with cross-functional teams.

• Willingness to take ownership, be held accountable and achieve a good outcome for all stakeholders.

• Able to work with a diverse array of people, challenging in a non-confrontational way and builds successful working relationships.

• Working knowledge of GPS & fleet management technology is a plus, but not necessary.

• Excellent English capabilities and strong telephone manner along with written and oral communication skills.

• Establishes a course of action for self to ensure work is completed efficiently and effectively, rigorous, manages times and resources effectively.

• Proactive and self-motivated.

• Creative in the approach to problem solving, quickly convert ideas into action.

• Uses good judgment and achieves value-adding solutions when tasked with overcoming issues.

• Shows good self-management, keeping emotions under control remains positive and restrains negative reactions.

Gilbarco Veeder-Root represents the leading brands of solutions and technologies that provide convenience, control, and environmental integrity for retail fueling and adjacent markets. In 2002, the Gilbarco and Veeder-Root companies combined into one marketing brand, with distinctive and complementary business lines, services, and sales capabilities.

Gilbarco is a leading global supplier of fuel dispensing equipment, fully integrated point of sale systems for the global petroleum marketplace with sales, manufacturing, research, development, and service locations in North and South America, Europe, Asia, the Pacific Rim and Australia.

The company in which you have expressed employment interest is equal opportunity employer that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.

The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.