Job Information
PathFactory Associate Solutions Engineer in Bangalore, India
About PathFactory
PathFactory is a content intelligence platform that helps B2B marketing, sales, and support teams create personalized content experiences for their buyers. It uses AI to track user behavior and recommend the most relevant content to each individual. With our proprietary content intelligence data, we provide insights into how buyers are engaging with content, helping you optimize your content strategy, and connect with your buyers in a more personalized and meaningful way to drive pipeline and revenue.
PathFactory has been recognized by Deloitte as one of North America’s 2020 Technology Fast 500 companies. PathFactory was also named the 2023 Top-Rated Content Marketing Software by TrustRadius, a 2023 Content Experience Leader by G2, and a Cool Vendor in Technology Marketing by Gartner.
Visit PathFactory.com to see how we can supercharge your ABM, Partner Marketing, Web Personalization and Sales Interactions.
Job Description
We are looking for someone to join our team as an Associate Solutions Engineer. In this role, you will use your aptitude for technology, CRM knowledge, digital marketing software, and best practices to drive the adoption and effective use of PathFactory for our clients. With a background in MarTech, you are someone who can understand problems and build creative, scalable solutions. Experience with platforms like Eloqua, Marketo, and Salesforce is a big plus.
The successful Associate Solutions Engineer can stay calm and methodical when faced with unfamiliar situations and new challenges. They know how to develop a holistic understanding in any engagement with the client, convey confidence in finding the right answers, and can self-educate and ask for help to arrive at the right answers.
This successful candidate will start this role by performing Support duties for the first 3-4 months to help ramp them up to the Associate Solutions Engineer role. Subsequently, they will continue to be involved in helping with Support tasks as deemed necessary. All team members of the Solutions team are periodically asked to help with Support tasks, and we are looking for someone ready to roll up their sleeves and help in whichever capacity is needed to best support the team.
As PathFactory's next Associate Solutions Engineer, you will:
Troubleshoot any issues our clients face and triage them as needed with other teams at PathFactory.
Effectively configure our platform for new clients in a way consistent with their strategic requirements, and while being ready to pivot on the fly to address any changes required.
Drive the adoption and effective use of the PathFactory platform for our clients. Act as the strategic advisor for your assigned clients by developing a deep understanding of client use cases and by combining your business problem-solving and technical skills to help create optimal paths toward resolution.
Provide valuable feedback and insights by supporting our clients’ use of the platform to help improve the product itself.
Convey empathy to clients by practicing active listening and re-iterating goals and issues shared.
Work with client Success Managers to design and develop scalable solutions leveraging the PathFactory platform, creating tangible value for our clients.
Translate reports and analytics into actionable insights for our clients.
Participate in the execution of team quarterly goals.
What does PathFactory look for when hiring Associate Solutions Engineers?
1+ years experience in the MarTech industry in a marketing ops, support, associate consulting, or implementation role.
You are not afraid to log in to a new software application and use it, or to Google new concepts you did not know before.
You have excellent communication, time management, and task prioritization skills.
You know how to self-educate and know when to ask for help.
You enjoy business and technical problem-solving for clients and think outside of the box.
You work well individually and as part of a team.
You are ambitious and want to grow your career at PathFactory, and are willing to take steps to grow and showcase your ambition.
1+ year of experience in HTML, Javascript, CSS, Liquid Template Language, and APIs. 1+ years of experience in the following platforms is highly desirable. If you do not have work experience in all of them, you should have worked with at least the Marketing Automation subset:
Marketing Automation Platforms such as Eloqua, Pardot, Marketo, and Hubspot
Client Relationship Management applications such as Salesforce or MS-CRM Dynamics
Content Management Systems such as WordPress, AEM, Acquia
Analytics platforms such as Google Analytics, Adobe Analytics, or Tableau
Location
This is a remote role in India, preferably in Chennai, Bangalore, Delhi, Hyderabad, or Mumbai. Flexibility for other locations will be considered.
This role requires flexible work hours, as we aim to achieve close to 12hr/5 days weekly coverage for our clients in a 2-shift rotation. As you become more focused on the Associate Solutions Engineer role, the expected hours would become 9am - 5pm EST. However, there will be days when you may need to start earlier or finish later depending on client work and as deemed necessary by management.
Our Interview Process
We know that looking for a new role can be both exciting and time-consuming, and we want to thank you in advance for taking the time to apply to PathFactory. To help you understand our interview process, please see the potential next steps below.
A 30-minute (audio) screening call with a member of our HR team to give you a better insight into the role and PathFactory while learning about your unique experience and skill set.
A 60-minute (video) interview with the hiring manager to discuss your values, aptitude, and work experience, and for you to learn more about the day-to-day aspects of the role.
A take-home assignment for you to showcase your technical aptitude and experience.
A 60-minute (video) team panel interview to discuss the take-home assignment, learn more about you as a candidate, and allow you to learn more about the team.
Interested? We’d love to hear from you.
If you believe you have the right stuff, apply below. Attach your resume and a short cover letter telling us why you are the right person for this job! We are marketers, not HR people, so feel free to let a bit of your personality come through.
PathFactory is an equal opportunity employer.
It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. PathFactory is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
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