Job Information
Avenue5 Residential, LLC Operations Manager in Baltimore, Maryland
Job Title: Operations Manager
Salary: $25 per hour + bonuses
Schedule: Monday - Friday 3:30pm - 12:00am
Explore Broadview Apartments: https://www.broadviewapartments.com/
Unlock your potential with Avenue5 Residential.
Your ideas. Your development. Your experience.
We take care of you, so you can take care of our residents, properties and clients.
Property management may be our business, but people are our passion.
Empowering you to be the best.
Our benefits take a holistic approach to take care of your mind and body. We care about you as a whole person, both inside and outside of work.
Physical wellness: Medical, dental, vision, and mental health coverage options.
Financial wellness: Competitive pay plus basic life insurance and matching 401K contributions.
Mental and emotional wellness: Generous time-off plan includes 10 paid holidays including a community service day and your birthday.
Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.
About the operations manager position at Broadview Apartments:
We’re looking for a talented operations manager who will be responsible for supporting the property manager in effectively executing the overall operations strategy of the assigned apartment community. In addition, this role is responsible for the leasing and maintenance team's functional supervision, property marketing, resident retention, lease administration, rental collections, and delinquency management for the assigned property.
Ensure the accurate and timely processing of all tenant and resident verifications, including screening, income verifications, and compliance paperwork; regularly monitor management software reports to verify all daily activity is entered as required
Maximize property financial performance through effective collections and revenue growth strategies, expense management, and retention programs under the direction of the property manager
Assist property manager in screening, interviewing, hiring, training, and successfully leading property staff
Provide guidance, mentorship, support, and discipline when necessary and under the direction of the property manager and to create a positive company culture for associate retention
Ensure apartments are ready for move-in as scheduled
Monitor renewal status and lease expiration matrix. Distribute and follow up on renewal notices
Understand and effectively communicate screening criteria, application forms/processes, lease agreement, and accompanying addenda to potential residents
Perform property inspections to maintain curb appeal and assess any maintenance issues
Advocate risk management initiatives for prospect, resident, and associate safety
Foster a positive, active, and collaborative relationship with residents, other communities, and associated agencies
Thoroughly understand the local rental market and economic factors affecting occupancy and leasing; regularly shop other properties within the submarket to maintain up-to-date knowledge of competition
Understand, embrace, and utilize various marketing platforms as directed by the regional manager, property manager, and/or corporate market
Other duties as assigned
Education and Experience:
High school diploma required. Bachelor’s degree is preferred
One or two years of experience in property management is required
One to three years of customer service experience is required
Skills and Requirements:
Familiarity with multi-family housing management and related terminology, budgeting, housing agency regulations and commit to excellence in customer service
Ability to adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle, from initial prospect inquiry to resident move-out (i.e. touring, application processing, security deposits, rental rates, lease administration, resident complaints, legal processes, renewals, etc.)
Intermediate level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel skills
Thorough understanding of local, state, and federal Fair Housing laws
Excellent customer service and interpersonal skills with the ability to relate to others
Detail-oriented and desire to learn
Excellent written and verbal communication skills
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
Strong interpersonal skills to effectively and sensitively communicate with all levels of management
Strong organizational and time management skills
Demonstrated aptitude for dealing with demanding client needs and demonstrates effective conflict resolution telephone skills
Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion training within the first 30 days of employment.
Our Core beliefs:
Put people and partnerships first
Empower associates
Focus on solutions
Champion ideas that accelerate success
Deliver proof over promises
Experience our award winning culture:
Top 15 national finalist on the Best Places to Work Multifamily™
Certified as a Great Place to Work® since 2017
Listed as one of the Best Workplaces in Real Estate™
Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal
Ranked 8 on the 2024 National Multifamily Housing Council (NMHC) Top 50 Managers List
We’re a fast-growing property management company with new opportunities popping up daily. Search open positions to find your next adventure. If you don’t see anything today, keep checking. Tomorrow, you may find your dream job.
