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The department of Otolaryngology is seeking a Dental Clinic Supervisor who will supervise the day-to-day operations of a multi-faceted dental office to ensure a smoothly functioning office and good patient relations and excellent customer service. Provide leadership and guidance to dental assistants and Hygienist in order to facilitate quality patient care. Work with Healthcare Providers and Administrators to establish and interpret policies and procedures. Demonstrate independent judgment in resolution of administrative and patient related issues. Intervene as necessary on issues relating to patient complaints, healthcare providers’ concerns and operational issues, by taking measures to correct situations and/or ensure involvement

of appropriate personnel. Create, establish and manage internal office protocols and procedures to ensure clinic efficiency. Works under the direction of Assistant Administrator of Finance.

Specific Duties & Responsibilities

• Responsible for the supervision and providing leadership to the Dental Assistants and Dental Hygienist within the dental clinic.

• Oversees and assures smooth day-to-day operations of the dental clinic and procedure rooms including patient flow and delivery of patient care.

• Participates and advises in personnel matters relating to the dental staff including recruiting and selection; new hire orientation; monitor attendance; staffing plan; counseling and discipline, in-service training; performance evaluations and arranges regular staff meetings.

• Ensure treatment rooms are properly maintained – clean, organized, supplies consistently replenished, proper disposal of “sharps” needle container according to established safety standards.

• Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA.

• Organize and oversee supply purchases, equipment upgrades and operations expenses.

• Resolve patient issues in accordance with policies and procedures and healthcare regulations.

• Support marketing and promotion initiatives.

• Run and analyze management utilization reports.

• Assists Dental Providers in developing and maintaining Quality Assurance program as assigned including patient x-ray log, sterile cycle log, work orders and inventory control log according to functional unit’s established standards.

• Meets regularly with the Dental Providers to present clinic staff ideas and concerns.

• Maintain current records of staff dental certification, x-ray, and CPR license.

• Serve as dental assistant on an as needed basis.

• Manages and purchases dental supplies and maintains dental budget. Interacts with vendors.

• Assures accurate and timely submission of Dental Assistant evaluations and other Dental Department reports as required.

• Evaluates stock levels of supplies and oversees repair or replacement of dental equipment.

Additional Knowledge, Skills, & Abilities

• Excellent communication skills.

• Excellent planning and organizing skills.

• Problem analysis, teamwork and problem-solving skills.

• Knowledge of dental terminology.

• Knowledge of dental office procedures.

• Knowledge of insurance plans and claims processing.

• Knowledge of MS Office.

• Customer service orientation.

Minimum Qualifications

• High School Diploma or graduation equivalent.

• Four years related experience, including previous lead or supervisory experience.

• Graduation from an accredited school of dental assisting, plus one-year relevant work experience.

• Eligible to complete dental assisting certification within a designated period of time.

• Current certification in dental radiography.

• Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Supervisory experience in a medical facility preferred.

Classified Title: Clinic Supervisor

Job Posting Title (Working Title): Dental Clinic Supervisor

Role/Level/Range: ATO 40/E/03/OF

Starting Salary Range: $41,438 - $71,955 Annually ($59,800 targeted; Commensurate with experience)

Employee group: Full Time

Schedule: M-F 8:30 - 5:00

Exempt Status: Exempt

Location: School of Medicine Campus

Department name: ​​​​​​​SOM Oral Sur Dental and Oral Medicine

Personnel area: School of Medicine

Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.