Easter Seals Jobs

Description

Robert Half is immediately looking to identify a Sales & Customer Support Specialist to join a small, family owned food manufacturer in Baltimore, MD.

Position Overview:

The Sales & Customer Support Specialist plays a vital role in managing the end-to-end customer purchase order process. This position is responsible for onboarding new customers, obtaining credit approval from Finance for recurring orders, and ensuring seamless coordination between production and shipping. The Specialist will also handle invoice generation, billing, and provide comprehensive sales support. Additionally, this role involves managing customer communications, account management, discrepancy resolution, and special projects assigned by the Director of Sales/Marketing. Light office support functions, including maintaining and purchasing office supplies, managing the front office, and greeting visitors, are also part of the responsibilities.

Responsibilities:

• Manage the customer purchase order process from start to finish.

• Smoothly onboard new customers, ensuring a seamless transition.

• Enter orders accurately and efficiently, ensuring to convert measurements/metric units accordingly and as needed.

• Provide overall sales support, including preparing quotations and assisting with price changes.

• Prepare and ship samples to potential clients.

• Coordinate with Production to ensure timely processing and shipment of orders.

• Generate and send invoices, handling all aspects of billing.

• Manage customer communications, addressing inquiries and resolving issues.

• Oversee account management, ensuring customers are in good standing.

• Handle discrepancy resolution promptly and effectively.

• Gather and manage valuable prospect information.

• Create and analyze insightful sales reports.

• Contribute to dynamic marketing campaigns.

• Assist with special projects as assigned by the Director of Sales/Marketing.

• Provide general office support including maintaining/purchasing office supplies and managing all front office activity.

  Requirements

• 2+ years of B2B customer service and sales support experience including order management, quotes, purchase orders, etc.

• Manufacturing/distribution industry experience is required; Food manufacturing industry experience is preferred!

• Degree is required; Associates minimally is required.

• Must have experience using an ERP/CRM system; QuickBooks and Salesforce experience specifically is preferred.

• Good with numbers with the proficiency and/or ability to convert measurements/metrics.

• Must be personable, friendly, articulate, and customer service oriented.

• Self-motivated, team player, solutions driven, and a good problem solver.

• Possesses a high attention to detail, strong ability to multitask, and quick learning aptitude.

Company offers a competitive benefits package including healthcare options, 401k match, holiday pay, PTO, year-end discretionary bonus, and more. This is an hourly position that sits 100% on site in the office M-F, 9-5:30PM!

Qualified candidates should directly apply and connect with Brittany Clark on LinkedIn. Direct messages can be sent via LI messenger or to the email found on Brittany Clark's LinkedIn page. Be sure to include an updated resume, salary requirements, and any other pertinent information.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .