Easter Seals Jobs

Job Title: Account CoordinatorJob Description

We are seeking a detail-oriented and proactive Account Coordinator to join our team. The ideal candidate will be responsible for managing customer orders, resolving discrepancies, maintaining customer profiles, and ensuring compliance with industry measures. The role also involves assisting with accounts receivable tasks and collaborating with various internal and external stakeholders.

Responsibilities

• Enter and manage customer orders to ensure execution of business plans

• Confirm, validate, and resolve customer pricing, product, and promotion discrepancies

• Maintain customer profile information to ensure accurate order fulfillment

• Monitor Vendor Scorecards for Key Accounts and take corrective action as necessary to ensure compliance with customer expectations

• Implement best practices throughout the order life cycle to prevent invoice deductions and other process inefficiencies

• Coordinate product disposition through returns, transfers of stock, sale of non-stock items, etc.

• Identify selling opportunities through product knowledge, understanding customer needs, and presenting alternative recommendations to customers

• Collaborate with Sales to facilitate product field tests, account status reports, and product line updates

• Communicate received quality complaints to appropriate parties and coordinate replacements

• Assist accounting, Trade Management, and customers with billing questions, deduction questions, and other billing problems

• Work with customers and internal personnel to ensure system data for customer accounts is kept up to date

Essential Skills

• Excellent customer service

• Good verbal and written communication skills

• Ability to work in a fast-paced environment

• Good organizational skills

• Professional telephone manner

• Ability to defuse volatile situations resulting in a win-win solution

• Analytical and problem-solving skills

• Ability to balance multi-functional work in a team environment

• Good PC & data entry skills

• Experience with ERP or SAP systems

Additional Skills & Qualifications

• College degree is preferred, but strong customer care or industry experience is also considered

• Experience working in ERP systems is a plus (Oracle experience preferred)

• Detail-oriented with data entry experience

• Computer literate

Work Environment

The role is set in an office environment utilizing the phone and computer frequently, requiring minimal physical effort. No travel is required. The position operates Monday to Friday during first shift hours with some flexibility. Initially, the role requires on-site presence during training, but thereafter offers the availability to work one day from home per week. The environment is fast-paced with heavy volumes, but tasks do not expose employees to physically unpleasant or hazardous conditions.

Pay and Benefits

The pay range for this position is $55000.00 - $70000.00/yr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Ballwin,MO.

Application Deadline

This position is anticipated to close on Feb 28, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.