Easter Seals Jobs

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

PURPOSES OF THE EMPLOYMENT:

• Provide support for the management of relationships with customers and suppliers, and for orders and invoicing of goods and services and their monitoring.

• Contribute to the overall efficiency of the Company by participating in communication (internal and external) and the organization of its activities.

DESCRIPTION OF SIGNIFICANT ACTIVITIES: NON-EXHAUSTIVE LIST

• Provide support for the management of customer orders (from order to delivery)

• Open and manage customer accounts (Bill to, Ship to, update)

• Open and manage supplier accounts (Bill to, Ship to, VAT, update)

• Maintain and develop relationships with customers: inform, advise customers

• Ensure tracking of parts delivery

• Create and track invoicing:

• Administer sales from order to payment by informing the customer;

• Submit costs to customers

• Bill maintenance contracts and services

• Send invoices to each customer in accordance with customer requests (use of the customer portal, customer letters, etc.)

• Manage the purchase of supplies for interventions, tools

• Handle customer complaints and disputes:

• Support the ADV manager in monitoring disputes with the AR team (customer accounts receivable)

• Handle and track customer complaints to factories (incomplete shipments, incorrect parts, damages, etc.)

• Facilitate internal exchanges:

• Use internal communication tools and information documents

• Write and distribute communication tools and internal information documents (reports, activity reports, etc.)

• Participate in commercial and marketing actions:

• Contribute to improving the Company's image by participating in the promotion of the Company through commercial communication

• Being a Siebel Facilitator:

• Handle user requests and questions

• Train new users and provide support for using the Udispatch iPad

• Participate in the implementation of Siebel on GD

• Translate materials into French for French-speaking users

• Write user guides

• Respect, promote, enforce the safety and quality rules of the Company

PROFESSIONAL RELATIONSHIPS :

• Job reporting directly to the ADV Manager

• Receives and transmits information to Service Managers

• Receives and transmits information from the Sales team

• Receives and transmits information to support services

GEOGRAPHICAL SECTOR - MOBILITY :

• Place of activity: Moissy-Cramayel (77)

• Mobility: Employment without travel with the exception of seminars or training

TRAINING - PROFESSIONAL EXPERIENCE

• The job requires knowledge of bac + 2/3 level in commercial action or accounting or equivalent

• Professional experience 3 to 5 years in equivalent position

KNOWLEDGE - PROFESSIONAL SKILLS (Knowledge, Know-how)

• Knowledge:

• Mastery of administrative management and general operations of a business

• Master's degree in ADV

• Expertise :

• Organize your work according to priorities and objectives

• Reconcile and Negotiate

• Analyze and synthesize the data received

• Archive files and reference documents

• Know-how :

• Rigorous and organized

• Reagent

• Mastery of your emotions

FOREIGN LANGUAGES

• Good command of English: minimum level B2 required in writing and A2 in speaking (CEFR reference)

OTHER TRANSVERSAL SKILLS

• Mastery of IT tools (Office Pack).

• Mastery of customer relationship management/CRM software (Salesforce, etc.)

JOB OPEN TO PEOPLE WITH DISABILITIES.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.