Easter Seals Jobs

The Service Desk Clerk will be based at one of Amentum sites in Iraq and serve the Operations and Maintenance Support Services (OMSS) in support of the U.S. Department of State. This position will be responsible for accepting service calls from customers - 24 hours a day, 365 days a year – through assigned shift work and will report to the Site Services Manager. The duties and responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all inclusive.

DUTIES:

• Responsible for maintaining a safe workplace and ensuring that safety is the highest priority in the workplace.

• Comply with all Environmental Health & Safety and Quality Assurance requirements and goals. Provide information and materials to these divisions as necessary to ensure adequate and legal documentation.

• Document each call and issue work/service tickets.

• Dispatch personnel by phone or radio, as needed.

• Prioritize calls – emergency, urgent or routine -- and direct an appropriate response.

• Understand the contract scope of work (SOW) to document and refer work outside the contract SOW to the Operations Manager for guidance.

• Perform and document 100% customer call back to ensure satisfactory resolution of work tickets.

• Perform operator-level preventive maintenance on desktop computer workstation.

• Knowledge of the Amentum rules and regulations as they apply to Service Desk operations, capability to work with a team, ability to work with Service Desk customers effectively and politely as well as handle emergency situations effectively.

• Perform additional duties and projects as assigned.

REQUIRED:

• Minimum Acceptable Experience Level: One (1) year experience providing help desk customer service.

• Knowledge, Skills, and Abilities:

• Excellent interpersonal and communication skills.

• Proficiency in Microsoft Professional software with MS Word, PowerPoint, Outlook, Access, and Internet Explorer.

• Ability to work in a fast-paced environment that requires handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules.

• Cross-cultural sensitivity with an international perspective.

• Excellent organizational and time management skills.

• Ability to become an active and functioning member of a team.

• Must have the ability to be innovative and be an agent for change.

• Education: A high school diploma or GED.

• Passport, Licenses and Certifications: As part of pre-contingency requirements, by the time the visa process starts , candidates must possess a valid passport with a minimum of 18 months remaining to expiration date with 8 blank pages. Valid drivers’ license

• Security Vetting: Already possess a US Government issued security clearance or Moderate Risk Public Trust (MRPT) or be able to obtain a favorable MRPT certification or US Government clearance prior to being hired is required for the position. Must maintain eligibility at the required certification or clearance level for the duration of the contract.

• Language Skills: Satisfactory English proficiency to meet job requirements and to adhere and comply with safety, health, and security measures.

• Medical: Successfully complete and pass the medical and dental examinations as required by Amentum and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment.

DESIRED:

• Previous experience with Work Orders in Windows (WOW) software is highly desirable.

• One (1) year experience using Maximo.

• Previous out of home country experience is highly desirable and previous work experience in harsh environmental conditions is a plus.

• Experience working with PAE / Amentum.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans (https://www.dol.gov/agencies/ofccp/posters) and Labor Laws Posters (https://protect-us.mimecast.com/s/MI5TC2kqOqsOBPMVfnZ32U) .