Job Information
TEXAS DEPARTMENT OF MOTOR VEHICLES TxDMV - Training and Development Specialist in Austin, Texas
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00046234 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
This position is required to work in-office five days a week with the potential for a hybrid-remote work schedule at a later date pending management approval. To apply for this position, complete an on-line application either through theApplicant Career SectionthroughWorkInTexas. TxDMV does not accept paper applications. Applicants who require an accommodation for the interview process should contact Human Resources at 512.465.4043 when contacted to schedule an interview. GENERAL DESCRIPTION Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. Reporting to the Human Resources (HR) Director, the Organizational Development and Learning Specialist is responsible for creating, developing, and delivering in-person and virtual agency training programs and managerial training. The programs emphasize training of leadership, management, and supervisor skills to large and small groups at headquarters and Regional Service Centers across the state of Texas. Work involves planning, developing, organizing, conducting, and evaluating organizational effectiveness; educational and training programs; and establishing procedures and business practices to continually improve and deliver effective and efficient HR services. Responsibilities also include highly advanced training work with collaboration with subject matter experts in HR. This position administers the LMS365 agency-wide system and training program. Works on advancing the agencys use of web-based training through integration of a variety of software applications and learning tools into curriculum planning. Performs advanced training and E-learning work under limited supervision with considerable latitude in the use of initiative and independent judgment. ESSENTIAL DUTIES Content Development and Delivery Creates, develops and delivers the agencys managerial and leadership training programs.Will develop managerial/supervisory training to create an agency wide management-leadership training program from inception to implementation. Works closely with HR staff (subject matter experts) to develop HR-related technical and managerial training. Creates and delivers HR subject matter including ADA, FMLA, Performance, Discipline, Risk Management, and other HR related issues. Delivers instructor-led training andfacilitatesworkshops and meetings in-person andvirtuallyin Austin andTxDMVRegional Service Centers. Creates and delivers people skills training such as customer service, effective communication, teamwork, emotional intelligence, effective decision-making skills and others as may be necessary. Adult Learning and Performance Support Performs activities related to the design, development, and delivery of professional development training programs, including the delivery of training through training workshops and conferences. This includes face-to-face classroom settings and E-Learning such as audio, video, narrated presentations, webcasts, and virtual learning environments delivered to technical and non-technical staff. Performs activities related to the design, development, and delivery of professional development training programs, including the delivery of training through training workshops and conferences. This includes face-to-face classroom settings and E-Learning such as audio, video, narrated presentations, webcasts, and virtual learning environments delivered to technical and non-technical staff. Creates learning objective, course outlines, instructional materials, training aids, manuals, and other materials.Uses a variety of modern instructional methods and techniques and formats in the creation of training materials (role playing, simulations, team exercises, group discussions, videos, and lectures); reviews materials and recommends revisions or changes in scope, format, and content. Develops curriculum based on adult learning theories and the agencys competency model, including learning objectives, course materials and training aids. Refreshes training offerings as needed. Consults withagency trainers andfacilitatestrain-the-trainer user-group sessions. Conducts learning/training needs assessments and designs, develops, and implements methods for evaluating training effectiveness. LMS Management Assesses the current LMS365 training platform system. Collaborates with the Information Technology Services division as needed. Develops on-line courses using SCORM compliant software (Adobe Captivate, Articulate), testscoursesin LMS365 anddeploys to the LMS365 production system. Developstrainingmaterial using Adobe Suite (Premiere Pro, Audition, Illustrator, Photoshop, etc.),and deploys to the LMS365 production system. AdministersLMS365. Maintains the instructor-led training calendar and web-based training offerings. Develops standard methodology for documenting agency traininginLMS365. OTHER DUTIES Coordinates the Survey of Employee Engagement; conducts focus groups; facilitates discussions regarding survey results and strategies for improvement. Assist with the Tuition Assistance Program (TAP); ensures TAP program aligns with agency goals, objectives and strategies. Drives and travels by car (may include flying) to TxDMV offices to meet with staff concerning HR policies and procedures. Represent the Human Resource office at various department and external business meetings. Will travel up to 25% of the time. May include overnight travel. May require working extended hours and some evenings and weekends, as needed. Works in a normal office work environment and must be able to lift and carry up to 50 pounds. Performs other job-related duties as assigned. Evaluates training data; develops BI (Business Intelligence) reports and presents data to stakeholders. KNOWLEDGE, SKILLS, ABILITIES Knowledge of training and development procedures and techniques, learning management and learning content management systems; and group processes, group dynamics, and interpersonal relations. Skill in oral and written communication, in instructing others, and in using a computer and applicable software. Ability to organize, synthesize, and analyze complex information and Human Resources policies and basic Human Resources legal concepts. Ability in the exercise of persuasion and influence in complex and sensitive situations within all levels of the organization. Qualifications: MINIMUM REQUIREMENTS Education and Experience Bachelors degree from an accredited college or university or U.S equivalency thereof in business or public administration, human resources, management or related field plus three (3) years of progressive experience in adult curriculum development and training, instructional design, web-based training development, and with administering a learning management system. Additional related experience may be substituted for education on a year per year basis. (Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.) Preferred Experience Previous Texas State agency experience Adult education and training procedures, principal, practices, a