Job Information
UNIVERSITY OF TEXAS AT AUSTIN (TEMPORARY) Work Control Specialist in Austin, Texas
Receive and process Facilities Services service requests and inquiries. Assist clients with the use of the current electronic WORQS request system and eventually the new work order system, UT Works, and online event, move, and surplus forms.Complete follow-up calls to clients as necessary or assigned, and alert management to critical and time-sensitive issues. Work in a fast-paced environment while maintaining a superior level of ownership, cooperation, collaboration, and ability to accept constructive feedback as necessary.Work effectively with university building managers, campus clients, and internal staff to establish a mutual rapport. Attend outreach meetings as necessary or assigned. The position requires the ability to focus on details and fully document individual client needs and problem resolution. Candidate must have the initiative to work independently and as a team member, and follow Standard Operating Procedures at all times.Communicate outage notifications and maintain a campus-wide outage calendar.Represent the Facilities Service Center on special projects. Maintain the unit's procedure books and lists.Perform other job related functions as assigned.
