Job Information
UNIVERSITY OF TEXAS AT AUSTIN Technical Trades Crew Leader in Austin, Texas
Provide leadership to include directing, scheduling, and assigning workload based on projects and work orders, and accommodate unplanned, high-priority situations. Must adhere to established procedures and University policies while meeting multiple time-sensitive requests.Train, mentor, counsel, discipline, and conduct performance evaluations of locksmiths to maintain a high standard of service delivery and create a team-focused environment. Ensure compliance with applicable policies and standards. Will be responsible for working all facets of locksmithing tasks. Develop open communication and respond to requests for assistance. Possess a team-oriented mindset and foster strong communication within the department, and with customers, and vendors.Attend project meetings for renovation and new construction projects. Review hardware specifications to ensure campus lock standards are maintained, including brand, key-way, and finish for each facility. Maintain existing and create new key systems. Interpret drawings, hardware schedules, RFIs and related construction documentation.Work closely with the supervisor to learn job specifications to enable the team to meet all deadlines, coordinate workload, and be aware of project details including parts, labor, and staffing levels. Reports the status of all jobs to the supervisor and acknowledges situations which may cause delays when recognized.Create, edit, and close work orders in the new work order management system (UT Works). Monitor service requests and work orders and prepare status reports to management.Communicate with the supervisor and the administrative team regarding service requests, work orders, keying instructions, customer information, and related information. Excellent oral and written communication skills are needed. Timely and professional responses to inquiries will be required.Ensure locksmith staff stays current on all safety training requirements, including monthly shop training. Follows all safety protocols including use of Personal Protection Equipment (PPE) when appropriate. Maintain clean, safe, and orderly shop. Monitor and maintain inventory levels.Other related duties as assigned, including working with other departments within the Campus Operations' portfolio. Occasional overtime is required to support organizational goals and objectives.
