Job Information
UNIVERSITY OF TEXAS AT AUSTIN Surgery Scheduler, Ambulatory Surgery Center, UT Health Austin in Austin, Texas
Supports front office as a surgery scheduler by preparing for procedures, confirming surgeries, coordinating cancellations/reschedules, organizing medical record documents, reviewing insurance benefits and eligibility and conducting chart audits.Performs data entry, updates patient information, demographics and insurance information using multiple electronic management systems. Liaises with physician office staff and schedulers.Manages EMR inbox for incoming patient and interdepartmental messages. Ensures patient health care benefits cover required surgical procedures.Contacts patients insurance company to verify coverage levels and works with individuals to educate them on their benefits information. Provides response and assistance to patients using multiple platforms, including EMR, text messaging, phone, email, etc. Maintains knowledge of all contracted payors, including private insurance, veterans coverage, Medicare/Medicaid. Conducts ongoing maintenance of authorization and re-authorization for surgery. Verifies Medicare eligibility and recognizes CPT codes that require additional authorization. Ensures correct billing procedures are followed for facility and provider fees.Coordinates with ASC Leadership to review business office policies and procedures. Participates in the collection and analysis of patient outcome data to optimize patient and organizational outcomes. Builds resources to supplement the implementation of strategic initiatives and ASC projects. Practices as an Athena Super User and remains available for technological support for all ASC staff. Keeps EMR up to date with documentation, discharge instructions, etc. Cross-trains staff to improve the overall function of the business office.Coordinates front office functions, manages the phone system, maintain standard office equipment, office supplies, and support other business office staff members when necessary. Greets and interact with all visitors to the ASC including patients, vendors, delivery, patients, family members, and UT Health Austin staff.Performs other related duties as assigned.
